Dispatcher
: Job Details :

Why work at Moore Mechanical?

Moore Mechanical provides high-quality HVAC and Plumbing solutions, in the beautiful Northwest Michigan area. Our portfolio consists of multi-million-dollar homes and high-end commercial buildings. Here you will find a team of dedicated professionals who genuinely care for the customer. With a vision for growth, the opportunity will exist for you to advance your skills, knowledge, and career along a path that aligns with your personal motivations. Moore Mechanical is proud to hold a DOL Registered Apprenticeship Program, where the career paths of entry level tradespeople are fully supported and fostered.

Check out michiganscreativecoast.com to see why Michigan is the best place to live!

Job Description:

We are looking for someone that has strong organizational skills with attention to detail/accuracy, ability to handle multiple tasks in a very busy environment, and knowledge of basic computer skills.

We are looking for a friendly Customer Service Representative and Dispatcher, to undertake some minor receptionist and clerical duties, and dispatch service technicians.

Work Schedule: Monday - Friday | Varied Hours between 7am -7pm

Salary: Range $18.00/hr.-$20.00/hr.

Requirements

• Answer all incoming calls
• Manage the scheduling of service appointments
• Verify customer information each time and make corrections as necessary
• Combine any duplicate customer entries upon identification
• Promptly respond to missed calls or messages received in the office
• Collaborate with customers and technicians to establish and uphold an accurate schedule
• Inform customers of any changes in a timely manner
• Oversee the schedule for service across all locations
• Adjust and prioritize tasks as required
• Engage in regular problem-solving activities
• Consistently and promptly communicate with technicians

Benefits

• A top paying MI Mechanical Company
• Medical, Dental and Vision Insurance Plans available
• Retirement savings plan with company match
• Paid Time Off
• Paid Holidays
• Life Insurance