SUMMARY
- Responsible and accountable for the daily implementation of the System Status Plan
- Effectively and professionally provides communications and dispatch services for LifeNet ground and air emergency medical services
DUTIES AND RESPONSIBILITIES
- Utilizes system status management computer system which monitors, updates, and controls the location and movement of units
- Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands
- Dispatches and maintains radio communications with units
- Monitors and documents response times of units
- Maintain the cleanliness of the dispatch center and work area
- Follows LifeNet guidelines for customer service
- Maintain patient confidentiality
- Investigates and reports all response time exceptions
- Answers requests and dispatches medical support personnel
- Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents
- Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel
- Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc...)
- Comply with continuing education requirements and maintain all certifications required by LifeNet, Inc.
- Function as public relations representative when dealing with facilities, agencies, etc...
- Responsible for adhering to all company & departmental policies and procedures.
- Perform other related duties as required
MINIMUM QUALIFICATIONS
- High school diploma or GED required
- Current EMT certification & experience desired
- Current Paramedic certification & experience preferred
- Must type minimum of 30 WPM
- Current Driver's License required
- Current BCLS certification required
- EMD certification preferred upon hire, but required within 90 days of employment
- CPR instructor certification preferred
- Knowledge of local geography
- Familiarity with data entry procedures
- Effective written and oral communication skills
- Effective interpersonal skills
STRESS FACTORS
- Occasionally: Hazards, fatigue, boredom
- Frequently: Intense tasks
- Constantly: Repetitive tasks, high pressure, MCI's, high call volume, life and death situations
PHYSICAL REQUIREMENTS:
- Occasionally: Lifting up to 25 pounds
- Frequently: Walking inside and outside, pushing, pulling, balancing, carrying up to 10 pounds, stooping, twisting, bending, leaning, reaching over shoulder level, upper body flexibility
- Constantly: Hearing/listening, seeing, clear speech, touching, typing, kneeling, sitting, fine hand & finger movement, multiple physical & mental activities performed at the same time
WORK ENVIRONMENT:
- Occasionally: Confined areas, extended day, extreme heat, dirt/dust, works alone, fumes/odors/mists
- Frequently: Extreme cold
- Constantly: Works with and around others, face-to-face and verbal contact with others, shift work, inside, temperature changes, noise, electrical equipment
MENTAL REQUIREMENTS:
- Occasionally: Complex writing
- Frequently: Complex reading, clerical
- Constantly: Simple reading and writing, memorization, analyzing, perception/computation, problem solving, simple math skills, judgment, reasoning, decision making.
EQUIPMENT USED
- Constantly: Maps, pager, telephone recording equipment, digital paging terminal, computer tape drive units, voice recorder tape system, multi-track audio recorder and remote, radio, facsimile, computer/typewriter, computer monitor, keyboard, telephone, calculator, copy machine, stapler, 3 hole punch, switchboard console, television monitor, kitchen appliance, vacuum cleaner, cleaning equipment, security monitors, printers