Job Type Full-time Description The Dispatcher is responsible for assisting with the activities of the overall functions. Will oversee, implement and maintain Factory Cleaning Equipment's systems, procedures and policies. This position ensures the accurate compilation, analysis and reporting of the daily activity of our Road Technicians. About Factory Cleaning Equipment by Jon-Don LLC: Started in 1994, Factory Cleaning Equipment by Jon-Don LLC (FCE) has grown to be one of the largest suppliers of floor sweepers and scrubbers. This was accomplished by having great service, excellent machines, and the fastest parts delivery in the industry. In recent years, FCE has become a market leader in online sales of machines, parts, and chemicals. Essential Duties and Responsibilities The essential functions include, but are not limited to the following:
- Scheduling daily activity for our road technicians
- Following up with customers in regards to estimates and PM scheduling
- Upholding professionalism by providing courteous proactive customer service to visitors, clients, and vendors
- Perform other duties as assigned
Requirements Minimum Qualifications (Knowledge, Skills, and Abilities)
- High school diploma or G.E.D. equivalent required
- Two or more years dispatching experience required
- Equivalent combination of education and/or experience will be considered
- General understanding of field service processes and procedures
- Experience with automated programs and systems
- Working knowledge of the Microsoft Office (e.g., Word, Excel, Outlook)
- Excellent computer skills
- Must be able to resolve conflicts with Customers and other challenges.
- Must possess proficient ability to communicate in English in oral and written format
- Ability to maintain a high level of accuracy in preparing and entering data
- Ability to effectively apply analytical and problem-solving skills
- Excellent time managing skills with the ability to multi-task, prioritize, and meet deadlines
- Must be able to work as part of a team as this role entails partnerships with the Technicians, Branch Managers, Sales, and Customer Service as well as the other Dispatchers.
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is required to stand; walk; sit; reach with hands and arms. The employee must regularly lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually high. Benefits/Health Plans:
- Medical, Dental, and Vision insurance coverage
- Free life insurance for all full-time employees
- Flexible spending accounts
- 401k Program: Jon-Don matches 50% of employee contributions up to 4%
- Paid Holiday and Flex Floater Days
- PTO: 3 weeks within the first year as State Law Requires
- Sick and Safe time off: As State Law Requires
- Employee Referral Program
- Employee Discounts
- Wellness Perks