Location: Rising Sun,MD, USA
Dispatcher – The Heartbeat of Our Operations
Explore career opportunities with us! With over 20 years of distinguished service in the Heating, Air Conditioning, and Refrigeration sectors in Maryland, Pennsylvania, and Delaware, we have built a reputation for top-notch quality and customer satisfaction. We're not just serious about great service—we excel at it
As a Dispatcher, you'll oversee technician logistics, vendor communications, and scheduling to ensure seamless operations and meet revenue goals. If you thrive on organization, problem-solving, and communication, we encourage you to apply!
Typical Hours: Monday–Friday, 8:00 AM to 4:00 PM with an on-call rotation
What Can We Do for You?
Competitive Pay ranges from $45,000 to $50,000 DOE!
50% covered healthcare
401k with company match
Paid holidays
We've been operating successfully for over 20 years!
Our people are our greatest assets.
We uphold an elite level of quality in our services.
for professional advancement within the company.
What You'll Do as Our Dispatcher:
Create and manage daily schedules, making logistically sound decisions to address emergency parts and service calls promptly.
Set the next day's schedule by 10 AM for confirmation by the Customer Opportunity Specialist.
Dispatch and debrief technicians, ensuring invoices and required forms are completed accurately.
Monitor and adjust schedules throughout the day to maintain efficiency.
Notify customers of technician arrival times, including updates for delays.
Handle residential maintenance invoices, including batching, emailing, and finalizing payments.
Submit invoices through customer portals when necessary.
Ensure accurate material tracking by reconciling usage with the price book or P.O. and updating inventory records.
Collaborate with the Service Manager to complete customer quote requests and follow up on quote statuses.
Coordinate purchase orders for approved quote parts and update work orders appropriately.
Schedule major parts repairs and track vendor lead times to ensure timely completion.
Provide the Customer Opportunity Specialist with an updated schedule every two months for maintenance planning.
Order and track specialty and commercial maintenance materials, ensuring availability ahead of schedule.
Track daily revenue and report metrics to the CEO, CFO, General Manager, and Service Manager.
Participate in monthly strategy meetings to align with revenue goals.
Manage warranty parts processing and logistics in collaboration with the Warehouse Manager.
Assist the General Manager with marketing initiatives and inventory needs as directed.
Requirements for the Dispatcher:
Minimum of 2 years of experience in dispatching for HVAC, plumbing, or similar trades.
Proficiency with CRM platforms and customer service software is preferred.
Strong written and verbal communication for clear, effective problem-solving.
Detail-oriented with accurate data entry skills.
Empathetic and approachable, able to handle difficult customer situations calmly.
Reliable and thrives under pressure, with excellent multitasking abilities.
Positive team player eager to learn and grow in a fast-paced environment.
A proactive and solution-oriented mindset.
Embark on a Dynamic Journey with Us! We are an Equal Opportunity Employer offering competitive compensation, excellent benefits, and opportunities for advancement within the home services industry. Join us today and make an impact!