Dispatcher
: Job Details :

Description SCHEDULE: Non-Traditional Work Week, which will include some Weekends. 6:00 a.m. to 6:00 p.m. and/or 6:00p.m to 6:00am + OTESSENTIAL DUTIES AND RESPONSIBILITIES

Receives service outage reports, logs information, and directs to the appropriate department for follow-up.

Effectively interacts with internal departments to ensure complete customer solutions are provided to ensure a positive customer experience.

Receives customer inquiries relating to billing, service interruptions, and technical issues after normal working hours.

Monitors internal alarms, security cameras, and SCADA systems.

Monitors and utilizes FPB radio system to communicate with service crews

Regularly communicates by phone and radio with local 9-1-1 center

Logs activity such as; field crew accountability, substation entries, breaker position status, and trouble calls for electric and water.

Receives and records all facility locate requests, distributes to appropriate personnel for follow-up. Creates monthly report of locate activity.

Maintains emergency contact information for staff, public safety, and other service providers.

Must be accessible for unplanned outages and other emergency events that could potentially produce a high volume of calls.

Follows up with customers to insure quality of service provided.

Performs any other related duties as required or assigned.

RequirementsPre-employment screenings including drug screening, criminal background check, motor vehicle report and reference check will be conducted on prospective employees prior to extension of a job offer. The Frankfort Plant Board is an equal opportunity/affirmative action employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetics, disability or protected veteran status.