Location: Pembroke Pines,FL, USA
Dispatcher
Job Details
Job Location
Pembroke Pines - 1633 Poinciana Drive - Pembroke Pines, FL
Education Level
Graduate Degree
Salary Range
$28.85 - $28.85 Hourly
Job Category
Nonprofit - Social Services
Description
POSITION SUMMARY:
Person in this position is responsible for a variety of duties involved in receiving, evaluating, prioritizing, and relaying crisis calls to the Mobile Response Team. Essential Job Functions include those listed below.
ESSENTIAL JOB FUNCTIONS:
+ Triage calls to the correct team depending on location and availability.
+ Receive crisis calls and provide crisis intervention services.
+ Conduct initial screenings and determine if an in-person assessment is required by a Licensed Clinician.
+ Analyze situations and take necessary actions to provide crisis intervention. Interpreting and implementing WestCare procedures regarding crisis intervention as appropriate.
+ Must condense large amounts of information into clear, intelligible remarks in a timely manner and can recall numerous acronyms and codes essential to appropriate call processing. Provide direct counseling services to clients.
+ Monitor and assess client behavior.
+ Follows prescribed protocols to provide emergency instruct to callers during high-risk situations until appropriate units arrive.
+ Report to immediate supervisor any unusual incidents that should be brought to the attention of the Program Director, Clinical Director, Regional Vice President, or regulatory agency.
+ Participate in decision to refer clients for ancillary services, i.e., family support groups, continuing care groups, etc.
+ Complete documentation required for clinical records and other reports as assigned.
+ Attend all interdisciplinary treatment team meetings and establish parameters for discharge planning.
+ Ensure that all staff following WestCare policies and procedures.
+ Make recommendations to immediate supervisor regarding interviewing and hiring of direct care staff.
+ Requires regular and consistent attendance to ensure continuity of counseling services to clients.
+ Follow all WestCare policies and procedures.
+ Must embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
+ Perform all other duties as assigned.
Qualifications
ESSENTIAL QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience and Competencies:
+ Excellent communication skills.
+ Ability to exercise good judgment and discretion.
+ Ability to work well in a team environment.
+ Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
+ Professional appearance and demeanor.
+ Must be culturally/linguistically sensitive to populations served.
+ Bilingual English/Spanish or English/Creole.
+ Ability to obtain and maintain clearance from DCF.
+ Valid driver's license and ability to obtain and maintain WestCare's vehicle insurance is required.
+ During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.
EDUCATION and/or EXPERIENCE:
+ Two (2) years of experience in behavioral health crisis services.
+ Familiarity with Miami-Dade County.
+ Master's Level Social Worker or Mental Health Counselor.
LICENSURE/CERTIFICATION:
+ Not applicable for this position.
WORKING CONDITIONS:
+ Work is primarily performed in a professional office/residential setting.
+ Some outdoor activities may be required.
+ Some travel is required.