Dispatcher
: Job Details :

Dispatcher

Campus Security

Tsaile Campus

Duty Schedule:

24/7

Summary/Objective of Position:

The duties required to become a dispatcher include recording, maintaining files, records of

work services performed, customer request and other dispatch information. They are also

responsible for overseeing all communications within the specified area, preparing daily

work, monitoring the cameras, CAD system and radio calls advising about traffic problems

like incidents, construction areas, weather conditions, and other types of hazards.

Dispatcher is the lifeline to all patrol officers.

Description of Essential Functions of the Position

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills,efforts, requirements or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* 40% Receives and records public requests for service calls to Security Officers using a two-way radio. Reads posted order to ascertain personnel requirements and notifies officers of work assignments changes in instructions by telephone. Answers routine questions form the public direct requests for other information todesignated personnel. Dispatcher uses Computer Aided Dispatching (CAD) system; they will be able to understand its features and use the system to log and keep records management of all calls for service by assigning event numbers. The Dispatcher will input crime incidents into the CAD system. To familiarize with the Jeanne Clery Act.

* 30% Maintains a daily log for calls for services, messages, facility requests, residence patrol, updated schedules, and housing lists. Crime logs will be maintained monthly. Parking permits issued to students, Staff/Faculty and keep track of receipts and applications received.

* 10% Maintain a professional uniform appearance by ensuring they wear a clean issued uniform, polished name plate, and boots. Practice good grooming standards and follow all DCPD Standard Operation Policy. Maintain high ethical conduct is above reproach and would not bring Din College into disrepute. Follow the College Policy as written in the Personnel, Policies, and Campus Police Standard Operating Procedures Manual. Perform rotating shift schedules including holidays as needed.

10% Public relations: Interacts in a friendly and professional manner with students, staff/faculty, contractors, and visitors.

* 10% The Dispatcher will maintain compliance with CDC guidelines and Din College protocols. They will assist with Health screening during special events, special meetings, and when contractors are on campus after hours, weekends, and holidays. Be able to multi-task by surveillance of security cameras and features of the security

surveillance cameras.

QUALIFICATIONS

Education & Experience

Minimum:

* High School diploma or GED certificate

Preferred:

* AA degree, and or FLETC telecommunications training, 1st responder course.

Knowledge:

* The Dispatcher should have knowledge of local or regional geographical information relevant to the job. They should also be familiar with the telephone communication techniques. The Dispatcher need to be familiar with basic computer software, since entering, accessing or retrieving data will be a significant part of the job. They will familiarize with the security camera system.

Skills:

* Dispatchers need to be able to actively listen to various types of communication messages transmitted. They need to be able to orally express themselves in an appropriate and professional manner and should have good judgment and decision-making skills in order to guide workers and work crew to the correct locations.

* Being able to manage time correctly can save a dispatcher a lot of trouble guiding coworkers.

* Information-ordering skills, problem-solving skills, speech clarity, and reading comprehension skills are also helpful skills for a dispatcher to have, as well as excellent communication skills.

Abilities:

* The Dispatcher will have the ability to know Federal, State, and Tribal Criminal and Traffic laws, i.e. Protection orders, warrants, traffic citations, and arrests.

* The Dispatcher will identify complex problems and review related information to develop and evaluate options and implement solutions.

* The dispatcher will manage their own time and the time of others. They will have the ability to listen to and understand information and ideas presented through spoken words and

sentences.

Physical Requirements, Work Environment & Travel:

* The Dispatcher has to deal with hectic working conditions when call volumes, has to deal with anxious and afraid callers.

* The Dispatcher has to sit for long periods of time and have to spend most of their work watching security cameras, which can often lead to back discomfort and eye strain.

Other Requirement(s):

* Oral fluency in Navajo is highly desirable, but not mandatory.