A Dispatcher is responsible for coordinating, scheduling, and assigning labor and equipment in order to provide service to our customers in a timely manner. The individual typically exercises substantial discretion under limited supervision and is expected to work long hours including off-hour telephone coverage, and subject to working as long as necessary to complete his/her job responsibilities.
Responsibilities: - Monitors and maintains a log of all equipment and personnel.
- Monitors activities and evaluates whether related regulations, policies and procedural guidelines are followed.
- Operates and maintains office equipment including, telephone, facsimile, photocopier, Microsoft Windows, and the Fleet Cost & Care system.
- Evaluates, processes and transmits information, instructions, and permits.
- Prepares daily dispatch reports and determines schedules and forwards as appropriate.
- Evaluates DOT regulations and takes action to ensure compliance.
- Evaluates labor and equipment needs, assigns and dispatches labor and equipment and maintains communication with operators and drivers.
- Coordinates with the local branch manager and dispatchers in other branches to determine efficient scheduling of labor and equipment that utilizes branch-level and Company resources in the most cost-effective manner.
- Acts as a liaison between customers, salesmen, operators, and operations.
- Determines how to conduct layoffs when necessary to reduce labor force due to lack of work.
- Assesses changing weather conditions affecting crews and determines when to suspend activities if necessary.
- Creates appropriate maps and direction charts to assure compliance with applicable permit laws.
- Conducts all business in a professional, respectful manner.
- Maintaining customer relationships, ensuring customer satisfaction, and responding to customer complaints.
- Handling problems or emergencies that arise in the field.
- Taking orders from customers and entering into crane rental agreements.
- In filling customers' orders consider operator's familiarity with the job sites, operator's relationship with the customer, a particular needs of the job, the dimensions, capacity and sizes of the cranes, the reliability and qualifications of the operator.
- Preparing and reviewing job tickets.
- Maintaining the crane rental schedule.
Knowledge, Skills, and Experience Essential: - Must be proficient with basic computer skills (i.e. Microsoft Word, Excel, etc.).
- Problem solver - exercise discretion and judgment to best manage available resources.
- Knowledge of local geography.
- Time management skills.
- Punctual.
- Assumes responsibility.
- Takes responsibility for exercising independent judgment within areas of responsibility.
- Can work under stress.
- Service orientated.
- Excellent communication skills.
- Possess a minimum of a high school diploma or equivalent.
- Must be able to pass a drug test, background check, and fit for duty test.
Desired: - Prefer candidates with at least an associate degree.
- Prefer candidates with at least 1-3 years of experience in a busy office setting.
- Previous experience with transportation, heavy equipment, or the crane and hoisting industry is an asset.