Job Announcement: HR2024:143 Position Title: Dispatcher Advertising: Publicly Department: Police Department Division: Public Safety Immediate Supervisor: Lead Dispatcher Department Director: Police Chief Employment Status: Non-Exempt Position Type: Regular Part-Time Mandatory Reporter: No Background Check Required: Yes (data-sensitive) ** Opening Date: Thursday, November 7, 2024 Closing Date: Open Until Filled Preference shall be given in accordance with the Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP. Overall Objectives of Position The Dispatcher is responsible for answering 911 calls for police, medical and fire, and dispatching police, fire, and emergency medical personnel via telephone/radio equipment. This job description is not an all-inclusive list of the duties and responsibilities of this position. The Dispatcher is expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs. The Dispatcher is expected to live the Purpose and Values of the Poarch Band of Creek Indians and will go beyond the call of duty. Primary Responsibilities of the Dispatcher
- Notifies supervisor of emergency situations; keeps supervisor notified of major field problems and emergency/unusual situations.
- Keeps records and prepares reports concerning communications activities.
- Maintains strict confidentiality concerning all telephone/radio communications.
- Enters appropriate data in CAD and/or report forms as required.
- Operates automated and manual recording, processing, and telecommunications equipment.
- Tests and inspects equipment as required.
- Learns a wide variety of classification codes and computer commands. Learns standard broadcasting procedures and rules set forth by the Federal Communication Commission.
- Enters, updates, and retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information.
- Monitors other agencies via radio, local, state, and county. Provides daily radio check and page out calls for local fire departments.
- Works without direct supervision while thinking clearly and remaining calm during emergency situations.
- Performs other duties as assigned by the appropriate person.
Day-to-day Responsibilities
- Answers calls via telephone or radio and determines nature of call and routes to proper agency to take appropriate action to complete call for services, i.e. police, fire, or EMS dispatch. Establishes priority of complaints and determines level of response necessary.
- Communicates with the public in a professional and polite manner.
- Operates criminal justice computer -- communicating and receiving necessary traffic to NCIC, etc.
- Retrieves information from Law Enforcement System.
Education/License/Certification and Experience Requirements
- High School Diploma or equivalent required.
- One (1) year employment experience in receiving and transmitting emergency calls in a Public Safety (Police, Fire, EMS) PSAP environment required.
- Must possess a Basic Dispatcher certification or obtain certification within one (1) year from the date of hire.
- Must possess a NCIC certification or obtain certification within six (6) months from the date of hire.
Skills Required
- Absolute confidentiality.
- Ability to communicate with the public in a professional and polite manner.
- Knowledge of the practices of law enforcement, fire, and emergency medical services communications by standard radio and telephone preferred.
- Ability to learn the communication terminology and the operation of all equipment assigned to the department, particularly the use of computers to record calls and request necessary information.
- Ability to comprehend verbal communications and transcribe description information in a quick legible manner.
- Ability to speak clearly and distinctly and react quickly and calmly in emergency situations.
- Must demonstrate knowledge of proper use of telephones, must have clear audible voice, and be easily understood over phone and radio.
- Must be capable of operating the NCIC computer.
- Must have a working knowledge of computers with the ability to work in a Windows environment with various software programs such as Word, Excel, etc.
- Skilled in the operation of standard office machinery including, a calculator, copier, facsimile, and other similar equipment. Must be able to keep simple clerical records.
- Must possess a high level of maturity.
- Ability to perform multiple concurrent tasks.
Additional Requirements
- Must be able to work any shift and work alternative shift when necessary.
- Must not have felony/domestic violence convictions and must successfully pass the required criminal and character background check.
- Ability to travel and participate in required training, leadership development, and other events.
- Ability to adequately and successfully perform all duties and responsibilities of this position.
Every applicant must complete an application provided by Human Resources. A resume will not be accepted in the place of an application. **Please note ALL individuals selected for employment are required to complete a background investigation. Individuals being placed in positions designed as child-sensitive or data-sensitive must successfully complete a background check prior to employment. INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION: In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian In order to receive preference, the appropriate documentation must be submitted.