Overview:
Dispatcher is a part-time, hourly position that primarily works events.? Position will be responsible for dispatching and tracking incidents in assigned location during events.
This role will pay an hourly rate between $15.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
This position will remain open until November 30, 2024
Responsibilities:
- Consistently provide an experience that exceeds guests expectations by using good judgement and common sense without compromising facility safety and security.
- Serves as communication liaison between departments (i.e. housekeeping, security, medical, etc.).
- Responds to all Guest Experience staff members communications via two-way radio, phone, 24/7 mobile devices, or text.
- Works in partnership with the venue leadership to ensure that the appropriate services are deployed to each incident.
- Coordinates calls for service requiring timely assistance from representatives of the venue and its partners.
- Respond to incoming guest related communication and service requests.
- Utilizes two-way radios, computers, and incident management software to monitor and record incidents throughout each event.
- Responds to Team Members inquiries regarding ballpark policies, promotions, and events.
- Manages radio communication on Event Services, Guest Services and Engineering (Operations) channels, as well as other mediums such as telephone, as well text and instant messages.
- At the conclusion of each event, compiles and submits appropriate reports and other relevant documentation.
- Perform other duties and responsibilities as assigned.
Qualifications:
- Education: High School Diploma or G.E.D. preferred.
- At least three (3) years of customer service experience in a fast-paced environment, and able to handle a variety of customer needs in a professional manner.
- Previous public safety or first responder radio dispatch experience is preferred.
- Ability to use and communicate via text and instant messaging communication platforms.
- Ability to read, understand, and communicate policies, procedures, and other stadium information.
- Possess a positive attitude and strong ability to work well with co-workers and supervisors in a team environment.
- Strong verbal and written communication skills.
- Basic computer skills in Microsoft Word, Excel, and Outlook.
- Punctual and reliable attendance.
- Be available to work a variety of shifts including: days, evenings, weekends, holidays on event days throughout the year.
- Minimum physical requirements: able to travel to and gain access to various areas of the venue for prolonged periods of time.
- Fluently bi-lingual in English and Spanish is a plus.
- Possess a high degree of professionalism, integrity, discretion and accountability.
- Professional image and demeanor.
- Strong ability to work with others in a collaborative, positive, high performing team environment.