Location: Philadelphia,PA, USA
the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
Starting Pay: $24.00
Schedule: Monday-Friday
Start time: 10:00am-6:30pm; Time & 1/2 after 40hrs
Stericycle Address: 1120 Industrial Blvd. Southampton, PA18966
Provided: Uniforms, Boots/Shoes, PPE
Benefits: Tuition Reimbursement, and much more!
Key Job Activities:* Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops * Provides highest level of customer service to all customers in line with Customer 1st objectives * Monitor, process, and escalate SFDC cases to supervisor * Assist walk-in customers * Assists drivers with problems/issues as issues arise (during the day or at the end of the route) * Reviews driver's paperwork and files paperwork * Review and updates routes, new customers based on daily communication, reroutes existing customers as required * Ensures that routes are balanced daily * Assists Trans Supervisor/Manager as needed/directed * Update SAP data / notes * Communicate performance standards and objectives * Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings * Always maintains a safe and compliant workplace * In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries * Perform other duties and responsibilities, as assigned
Education: Preferred Education: in High School or Equivalent Experience:* High School Diploma or equivalent * 2+ Years' experience, in Transportation, Logistics, Routing and Customer Service * Proficient in Microsoft Office applications