DescriptionCome Join Our Fine Fettle Family!Waterbury Location:Coming soon! Anticipated opening in early 2025! Located at 85 Turnpike Dr, Middlebury, Connecticut, this new address will be home to a premier recreational cannabis retailer. Set in a convenient area near major routes like I-84 and Route 63, this store offers easy access for residents and visitors from surrounding towns. Positioned in a dynamic neighborhood with a variety of local businesses, restaurants, and attractions, this cannabis shop is designed to provide a welcoming and enjoyable shopping experience. Whether you're a local or just passing through, this new location will offer a quality cannabis destination for enthusiasts exploring Waterbury's community and amenities. About the Company:Fine Fettle is a multi-state cannabis company with operations across Connecticut, Massachusetts, and Rhode Island and plans for future expansion into Georgia and beyond. We are dedicated to providing customized service and a superior customer experience. We believe that we can truly make a difference in the lives of our customers, utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing.Overview: Fine Fettle is seeking a highly motivated and versatile Dispensary Agent to support both front-of-house and back-of-house operations in our retail cannabis dispensary. This unique hybrid role combines elements of customer service, sales, and inventory management, providing an opportunity to engage in multiple aspects of cannabis retail operations.The ideal person for this role is enthusiastic, dependable, and excited at the prospect of learning about various aspects of a cannabis retail operation. Additionally, excellent candidates for the role will be coachable, attentive to detail, and enthusiastic about making an impact on team performance. Success will also require a high level of reliability, integrity, and the ability to receive and adapt in accordance with constructive feedback. Many of the responsibilities within the Dispensary Agent position will be customer facing and as such will require strong interpersonal and customer service skills.What You'll Do:As a Dispensary Agent, you will rotate between customer-facing and operational roles to ensure smooth day-to-day operations and exceptional customer experiences. Key responsibilities include:Customer-Facing Roles:
- Sales Agent:
- Serve as the primary point of contact for customers at the point of sale.
- Provide education about products and deliver a 5-star customer experience.
- Execute sales transactions efficiently and accurately.
- Greeter:
- Welcome customers and patients to the dispensary and direct them to the appropriate lines or resources.
- Communicate front-of-house updates or issues to the Front Desk Manager and General Manager.
Back-of-House Roles:
- Order Entry Technician:
- Scan and process filled bags of cannabis products into the Point of Sale (POS) software for customer pickup.
- Order Puller:
- Prepare cannabis bags for fulfillment, ensuring accurate labeling and documentation.
- Runner:
- Transport products between the inventory vault and the sales floor to support sales operations.
- Inventory Technician:
- Coordinate with Leads and Management to manage the flow of product in response to customer and operational needs.
- Organize and maintain the vault to ensure compliance, operational efficiency, and inventory accuracy.
- Input and verify data in the POS and inventory management software systems.
- Receive, record, and store cannabis deliveries, ensuring proper documentation and compliance.
Qualifications:
- High school diploma
- Retail experience preferred
- Fluent in Spanish is a plus
- Flexibility regarding work schedule.
- Must be willing to work evenings and weekends including opening and closing shifts when scheduled.
- Must be willing to submit to and pass a comprehensive background check.
- Knowledge about cannabis products, strains, and consumption methods is preferred
- Cannabis market experience preferred but not required
Critical Competencies:
- Strong interpersonal skills
- Strong sales abilities
- Customer service skills
- Attention to detail
- Coachable and adaptive to dynamic store needs
- Strong verbal communication skills
- Patient and understanding in dealing with customer service matters
- Ability to act quickly and effectively to resolve issues
- Reliable and trustworthy
- Ability to give and receive feedback
- Ability to work in fast-paced environments
- Transparency in work and candor in communication
Working Conditions/Physical Demands:
- Normal office/retail environment
- May be exposed to extreme temperatures
- Must be able to sit/stand for long periods of time
- Must be able to lift 50 lbs without assistance
- Frequent bending and moving from sitting to standing and reverse
Americans With Disabilities Statement:Must be able to perform all essential functions of this position with reasonable accommodation. If you need accommodation during the application and/or hiring process, please reach out to our HR representative. EEO Statement:We are an Equal Opportunity Employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans' status, and will not be discriminated against on the basis of disability or any other applicable legally protected characteristic.