Full Job DescriptionCompany Description: Quality Roots is the premier retail company serving Michigan's recreational cannabis community. We represent a team of highly experienced, knowledgeable professionals who have a long history of owning and operating local, family-owned businesses within the state of Michigan. Through our unwavering commitment to the ethical, responsible operations of our businesses, our team has an unbroken record of success with several business ventures. Our companies have always demonstrated the highest level of professionalism and attention to service, and because of this, we have built long-term trust, loyalty, and support with employees, residents, city officials, regulatory bodies, and communities where our operations are based. Position Summary: We are seeking an individual who has a vision, passion, and knowledge in the Cannabis Industry. The Assistant General Manager will undertake the responsibility of aiding the General Manager with support to ensure the development and implementation of our dispensaries' retail activities and be co-responsible for the overall day-to-day management of the retail space including staff, customer service, and sales merchandising. The Assistant General Manager will work with front line staff members to delegate work tasks, engage with customers to identify their needs, present and answer questions about products and services while also recommending solutions. Qualifications: The Assistant General Manager must be organized and professional with the expectation to be outgoing and enthused while working in tandem with the General Manager to align and support several departments such as Retail Operations, Human Resources, Marketing, Compliance Operations, and Purchasing teams. The ideal candidate will work on executing, inspiring, and guiding their team to carry out the Quality Roots mission while also maintaining a high standard of communication with staff members, customers, and our surrounding communities. Your unique abilities will utilize in-store management initiatives to the support store staff and General Management needs for the below-described items. Job Responsibilities:
- Direct and coach staff on a regular basis to ensure the dispensary's excellence in sales & service.
- Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction to all staff members.
- Manage and inspire internal staff to deliver the highest level of customer service.
- Review and assist the Inventory Manager and General Manager in receiving all deliveries with diligence and accuracy in accordance with company standards and state regulations.
- Assist with the cash audit process on a nightly and monthly basis, including but not limited to counting down drawers, making bank deposits, fulfilling change orders, etc.
- Track various sales metrics on a daily, weekly, and monthly basis.
- Oversee employee scheduling and attendance.
- Track employee disciplinary actions including marks against attendance, drawer offages, inventory discrepancies, etc.
- Assist with employee training and review process according to company SOPs.
- Assist in conducting nightly and monthly inventory audits in accordance with company and state guidelines to ensure there is no diversion of inventory, and effectively respond to discrepancies.
- Maintain records for all necessary documents: delivery and inventory manifests, nightly and weekly inventory counts, and other company reports..
- Maintain a strong, professional, and communicative relationship with corporate staff.
- Other duties may be assigned, as needed or warranted, by upper management.
Skills:
- Leadership and interpersonal skills
- POS/Cash-handling system experience required
- METRC, FlowHub, Dutchie, or other cannabis seed-to-sale experience, highly preferred
- Google Suite including Sheets and Gmail
- Basic knowledge of the cannabis plant and its effect on the endocannabinoid system, or the ability to learn.
Requirements:
- Must be 21+ years old
- Valid driver's license with reliable access to transportation
- Cannabis industry experience, preferred
- Managerial experience 3+ years, preferred
- Retail experience 2+ years, preferred
- Full-time availability (45 hours per week, flexible schedule)
- Evening and weekend availability required
- Must feel comfortable addressing and engaging with the public
- Capable of sitting, standing, squatting, kneeling, bending or walking throughout the workday
- Ability to push, pull or lift up to 40 lbs
Compensation:
- Pay, starting at $22.00/hour (negotiable experience considered)
- Employee store discount (25%)
- Full benefits after 90 days including medical, dental, vision, and paid time off.
Job Type: Full-time Benefits:
- Dental Insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10-hour shift
- 8-hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Experience:
- Management: 3 years (Required)
- Retail: 2 years (Required)
Work Location: One location