Job title:ReceptionistJob category:Customer ServiceDepartment/Group:DispensaryHours:VariesLocation:Fox Lake, ILRemote Work:NoLevel/Salary range:CompetitivePosition type:Full-time/Part-timeHR contact:[email protected]Date posted:Job descriptionAbout THE 1937 GROUPThe 1937 Group represents and embraces the cannabis culture that has flourished for decades. As a new vertically integrated entrant to the Illinois cannabis market, we look forward to showcasing what a values-based organization with a deep respect for people can accomplish. Our team has extensive experience, a long-standing passion for the plant, and gratitude for the opportunity to cultivate quality cannabis products and distribute them through licensed retail outlets. This is personal for us.POSITION OVERVIEWWe are seeking a highly organized and customer-focused individual to join our team as a Cannabis Dispensary Receptionist. As the first point of contact for our customers, you will play a crucial role in creating a positive and welcoming environment. The ideal candidate should have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in the cannabis industry.
Responsibilities:Here is the job description organized into the specified categories:
Operational Excellence- Greet and assist customers in a friendly and professional manner.
- Manage customer inquiries and direct them to the appropriate staff members.
- Direct inside traffic flow.
- Enroll guests into the system for checkout.
- Maintain a clean and organized reception area:
- Mopping and sweeping reception areas.
- Cleaning windows as needed.
- Dusting desk and surrounding fixtures.
- Maintain brand and safety in entrance ways and parking lot:
- Sweeping parking lot for debris.
- Leaf blowing front entrance of dispensary.
- Laying salt/sand as needed to ensure the safety of team and customers.
- Take inside and outside trash to the dumpster daily.
- Collaborate with other team members to ensure smooth and efficient operations.
- Stay informed about current cannabis regulations and product knowledge.
- Other duties as assigned by management as needed.
Customer Experience- Greet and assist customers in a friendly and professional manner.
- Manage customer inquiries and direct them to the appropriate staff members.
- Enroll guests into the system for checkout.
- Maintain a clean and organized reception area.
- Collaborate with other team members to ensure smooth and efficient operations.
Safety and Compliance- Verify customer identification and ensure compliance with legal age restrictions for cannabis purchases.
- Maintain brand and safety in entrance ways and parking lot:
- Laying salt/sand as needed to ensure the safety of team and customers.
- Stay informed about current cannabis regulations and product knowledge.
- Uphold confidentiality and adhere to all privacy and security policies
Other Duties as assigned by Management
Qualifications:- 21+ years of age or older
- Previous experience in a customer service or receptionist role preferred.
- Knowledge of cannabis products and regulations is a plus.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Proficient in basic computer skills and familiarity with point-of-sale systems.
This is an exciting opportunity for individuals who are passionate about the cannabis industry and want to contribute to a positive and customer-centric environment. If you meet the qualifications and are eager to be part of a growing dispensary team, we encourage you to apply for the Cannabis Dispensary Receptionist position.Bottom of FormAdditional notesThe job requires physical activity, including prolonged standing, repetitive bending, walking, and lifting or moving up to 50 pounds (or more with a co-worker). Good visual acuity, hand-eye coordination, manual dexterity, and ability to perform repetitive motions with accuracy is required. The noise level in the work environment is usually moderate. As a condition of employment, all employees are required to submit to a background check. Employment decisions, in compliance with state law, are based on an employee's background report at the time of hire.This job requires completion of a Illinois Department of Financial & Professional Regulation (IDFPR) background check and badging process. You must have a valid state-issued ID and social security card in order to submit to the IDFPR's process. The 1937 Group is committed to fostering a diverse, inclusive, and equitable workplace. We value the unique perspectives, experiences, and talents that each individual brings to our organization. We firmly believe that diversity enriches our work environment, enhances creativity, and drives innovation, making us better equipped to achieve our business goals. Our policy is to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable laws and regulations. This policy applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, and termination.