Key Responsibilities:
Sales Leadership:
- Lead and mentor the sales team to achieve and exceed sales targets.
- Monitor daily sales activities and provide guidance to ensure a high level of performance.
- Analyze sales metrics and develop strategies to improve overall sales performance.
Customer Service:
- Ensure all customers receive exceptional service by being knowledgeable, approachable, and patient.
- Address and resolve customer inquiries and issues in a timely and professional manner.
- Provide product education and recommendations to customers based on their needs and preferences.
- Deescalate customer conflicts with professionalism, ensuring a positive resolution while maintaining company standards.
Team Management:
- Assist in training new staff members on product knowledge, sales techniques, and company policies.
- Foster a positive and collaborative work environment.
- Deescalate employee conflicts and mediate disputes, ensuring a harmonious work environment.
- Enforce policies and procedures mandated by upper management, ensuring all team members are compliant with company standards.
Operations:
- Assist in maintaining store organization and cleanliness.
- Ensure compliance with all state and local regulations regarding the sale of cannabis products.
- Support inventory management, including restocking and conducting regular inventory audits.
- Drop cash registers at the end of shifts, ensuring all cash is counted accurately.
- Reconcile cash drawers, verifying that no funds are missing and all transactions are properly accounted for.
- Ensure merchandising is up to standard, maintaining an organized and aesthetically pleasing sales floor that aligns with Fireleaf's branding.
- Oversee the presentation of products, ensuring that displays are neat, fully stocked, and visually appealing.
Salary
$22 - $24 USD per hour
Required Skills
- Proven experience in a sales leadership role, preferably in the cannabis industry or a similar retail environment.
- Strong knowledge of cannabis products, including strains, edibles, concentrates, and other related items.
- Excellent communication and interpersonal skills.
- Ability to motivate and manage a sales team effectively.
- Strong problem-solving skills and the ability to handle customer issues with professionalism.
- Familiarity with point-of-sale (POS) systems and basic retail operations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must be at least 21 years of age and comply with all applicable state regulations.
Desired Skills
- 1 to 2 years experience in the legal cannabis industry.
- Experience with inventory management and regulatory compliance.
- Knowledge of local and state cannabis laws.
- Bilingual abilities are a plus
About Fireleaf
FireLeaf, LLC is an exciting new cannabis dispensary startup in Brooklyn, New York, founded by a Brooklyn native who has been directly impacted by the justice system. This new venture is more than a business; it's a mission to provide legal and high-quality cannabis products to the community, inspiring change and progress.
Benefits
- Product discounts
- Best-in-class industry education
- Flexible scheduling
Equal opportunity employer
Fireleaf is an Equal Opportunity Employer.