Distribution Center Technologist
Reports To: Director of Network and Distribution Center Technology
The Distribution Center (DC) Technologist will provide support, services and enable solutions for end
users and customers. DC Tech will provide various Tech-related tasks including, prompt, courteous and
comprehensive service-request support. This will encompass problem resolution and escalation of such
requests in person, via phone, web, email, for various hardware and software tech related tasks. The
candidate will be responsible for all Network and connectivity onsite. The position requires installation
and configuration of various hardware and software, hardware warranty support and implementation of
proactive measures to ensure the highest uptime for our customers. In our Distribution Centers, this
person will serve as a communication link between the Business and Tech so great communication skills
are a requirement.
Primary Duties:
- Provide hardware/software support to clients in person, via emails, phone calls, etc. Resolve complex issues effectively and follow through to appropriate resolution.
- Monitor the network to ensure stability
- Support LANs, WANs, wireless networks, routers, Proxy s, and other network hardware and Technology
- Monitor network connectivity and ensure high quality data transmission.
- Perform software/hardware installations, configurations and upgrades.
- Install and configure new workstations.
- Serve as the Technology liaison to our Distribution Center personnel and leadership. Serve as a Technology liaison to our Technology vendors including any and all automation companies we partner with.
- Support, test, and troubleshoot hardware, software and OS problems. This can include pc s,scanners, printers etc.
- Coordinate with vendors for any hardware warranty support issues.
- Work independently and research issues.
- Ability to troubleshoot mobile device issues.
- Log and maintain all service tickets in appropriate ticket queues.
- Document all work performed and submit accurate time cards daily. Any other responsibilities needed by management.
Requirements:
- Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable manner.
- Working knowledge of how Distribution Center operations function including Product picking, conveyor belt systems, logistics, Tech forward automation, etc. will be highly beneficial.
- Ability to understand tech requirements, requests, challenges from our business and translate those to solutions.
- Minimum of two years experience supporting and installing Windows Desktop operating systems.
- Advanced knowledge and proven record deploying and supporting Google G-Suite.
- Knowledge of deploying and supporting Microsoft applications.
- Basic understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching.
- Basic understanding of and practical entry level support experience of Backup processes, software and hardware.
- Good understanding of and practical deployment experience of Client Mobile messaging devices including iPhone, Android handhelds and Tablets.
- Proven troubleshooting and diagnostic skills.
- Ability to communicate with users and provide remote support while using a variety of remote support tools.
- Must be a detail-oriented self-starter function autonomously while being a strong team player.
- Strong customer service orientation.
- Demonstrated dedication to consistent quality.
- Occasional after-hours or weekend work may be required.
- Employee will be responsible for critical infrastructure and will be required to be accessible via cell phone outside of normal business hours.
- Light travel may be necessary at times.
Preferred:
High School Degree mandatory.
Tech School degree preferred or equivalent experience.
Experience working in a large Distribution Center a plus.