Location: all cities,IL, USA
**Distribution Customer Service Representative**
location BOLINGBROOK, IL, USA category Warehouse / Distribution Full-Time Job ID: DISTR014796 Posted: Dec 20th 2021 JOB DESCRIPTION The **Customer Service Representative** carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the lead CSR or Customer Service Supervisor.
**** Monday- Friday 2:00PM - 12:00AM ****
**Essential Duties & Responsibilities**:
* Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
* Processes and inputs all customer orders
* Produces stock reports to check for product availability
* Produces all related paperwork and necessary information required for customer work orders
* Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
* Provides follow up with other departments to ensure service standards are being met
* Assures proper invoicing of accounts by verifying computer generated invoices
* Prepares shipping and tracing information to customers as required
* Maintains damage records and back order logs
* Communicates customer feedback to management including any signs of dissatisfaction
* Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
* Oversees all paperwork associated with orders and maintain the corresponding files
* Maintains current and accurate procedure manual, which details the processing requirements for each account
**Requirements:**
* Strong computer knowledge including MS Office applications
* Basic typing skills
* Familiarity with 10-key
* Variance analysis and reconciliation using Excel
* 1-2 years prior experience in a related position
* Excellent oral and written communication skills
* Excellent customer service skills
* HS diploma or equivalent
**Other:**
* Must be able to work in varying facility conditions.
***To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.***
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