Primary goals and responsibilities are to provide “hands-on” leadership, administrative problem solving, team / individual development and overall directional assistance to a team of approximately 5 – 10 distribution center employees in the areas of picking, packing and shipping. By achieving these benchmarks, department goals and thus client expectations will be exceeded.
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Staff Leadership
Assist with the interview process of prospective candidates for picking, packing and shipping openings to ensure the “best fit” for the Walthers team.Aid in the day-to-day, on-the-job training of new and existing employees to ensure clear expectations are communicated, set, and understood.Conduct weekly meetings with respective staff to review year to date goal achievement and discuss strategies to assist teams in reaching their goals.Plan workflow and assign work schedules to maintain productivity and accuracy standards within teams.Suggest and assist in implementing process improvements when situations warrant.Assist with the administration of discipline as warranted. Ensure parameters of disciplinary program are corrective and not punitive in scope.Effectively communicate job responsibilities, performance expectations, service standards/goals, and Walthers policies and procedures to team members. Ensure consistency on all communications with employees.Suggest wage adjustments, promotions, transfers, and dismissals - as warranted. Ensure documentation supporting any such proposals is provided.Recognize and reinforce individual / team accomplishments through existing organizational venues. Make recommendations as to new, creative and meaningful methods of recognition.Manage team scheduling to ensure that Walthers clients are handled appropriately and in a timely manner. Review time off requests to ensure adequate coverage – approve and deny as appropriate.Ensure that teams are adequately staffed to meet the flow of customer demand.Ensure that absent and tardy policies are handled as per company standards and that policies are enforced consistently with all team members.Team Management
Lead day-to-day team operations to successfully achieve productivity, accuracy and attendance goals.
- Assist with weekly staff meetings to discuss team morale, goal achievement / trends, expenses, and suggestions for improvement. Institute action plans as appropriate.
- Ensure that warehouse is neat, clean, safe, and professional in appearance, so as to adequately represent the image of Walthers.
- Ensure that there is proper back-up to handle issues when DC Supervisor is not on the floor i.e., meetings, etc.
- Quickly communicate any maintenance issues to maintenance staff to handle any repairs in a timely manner.
- Always maintain a calm and professional demeanor during periods of high volume and/or unusual events. Set a positive example for team members.
- Perform administrative functions, reports and special projects as requested in an accurate and timely manner.
- Identify, evaluate and resolve issues quickly, utilizing innovative ideas and sound judgment.
Customer Service – Internal / External
Teamwork
Model a “customer–first” attitude to both internal and external customers. Set an example of legendary customer service, train team members to ensure they deliver service at or above Walthers standards.
- Resolve issues with other departments in a professional and timely manner.
- Ensure that all internal and external customer needs are consistently met or exceeded.
- Create and maintain a reputation of prestigious service to both internal and external customers. Ensure team members do the same.
- Interact effectively and respectfully with all employees by utilizing open, honest and professional communication skills.
SPECIAL POSITION REQUIREMENTS
- Flexible and able to work varied shifts when needed.
- On a regular basis, requires the ability to walk.
- On a regular basis, requires the ability to reach with hands and arms.
- On a regular basis, requires the ability to stand for extended periods of time.
- On a regular basis, requires the ability to lift and/or move up to 60 pounds unassisted.
- On a regular basis, requires the ability to stoop, kneel and crouch.
- On an occasional basis, requires the ability to climb a ladder and balance.
KEY PERFORMANCE MEASURES
- Variable Expense Rate Percentage
- Cost per Line
- General Labor Cost per Line
- Packing Lines per Hour
- Picking Distance
- % of Manually Entered Items at Pack Stations
- Inventory Adjustments
QUALITIES REQUIRED
- Strategic thinker who can plan and implement appropriate decisions in a seamless manner.
- Excellent communication skills both oral and written.
- The ability to work independently without constant supervision.
- Strong problem-solving skills.
- Enjoys working in a fast paced environment. Must possess extremely high energy.
- Strong, hands-on leadership skills. Must possess the ability to build and maintain a positive, professional and productive work/team environment.
- The ability to lead and motivate multiple and eclectic personalities.
- Detail-oriented with strong organizational and administrative skills.
- Demonstrated integrity and honesty that promotes the culture, values and mission statement of Walthers.
- Planning and time management skills to effectively organize multiple tasks and accomplish goals.
EXPERIENCE AND EDUCATION
- 3 – 5 years' experience in a leadership role (Team Leader or Supervisor) of a 10 person or greater team.
- 2 year degree in related field.
- Able to become Forklift certified required.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
Application Question(s):
- How would your colleagues describe your leadership style?
Experience:
- Leadership in Warehouse: 3 years (Required)
Work Location: In person
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