Location: New York,NY, USA
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: Responsible for overseeing the day-to-day operations of multiple Coffee Shop locations in North America. Ensuring operational excellence, high levels of customer satisfaction, and successful achievement of financial and operational goals. The successful individual will manage the sales, operations, and staff development to achieve maximum profitability, compliance with company procedures, and excellence in customer service.
The successful individual will leverage their proficiency in:
Leadership presence/Steward of Talent:
* Support new store openings in NA with an end-to-end mindset. Supporting staffing, training and operational components of new coffee shops
* Recruit, train and mentor Store Managers/Lead Supervisors to maintain company standards and promote a positive environment
* Translate overall NA Food & Beverage strategy into specific strategies- help provide focus for the team and work to remove barriers of execution
* Provide ongoing coaching and development to ensure high performance and engagement, conduct regular performance reviews and address any areas requiring improvement
* Review store environments and key business indicators within stores to identify problems, concerns, and opportunities for improvement, and provide coaching to store management teams to take action and achieve operational and sales goals
* Foster a culture of teamwork, customer focus, and continuous improvement across all locations
* Work closely with store teams to develop strong working relationships to drive employee and customer experience
Drive for Results:
* Collaborate with the Vice President - Food & Beverage and corporate teams to implement operational changes, new product launches or marketing strategies
* Responsible to drive district-level sales by executing company initiatives and promoting marketing campaigns
* Analyze financial reports and identify opportunities for revenue and profit growth
* Conduct regular store visits to inspire, motivate and work with teams to share best practices and understand challenges that need to be solved
* Encourage customer centric behaviors and ensure team expectations, training and accountability to support best in class customer service
* Collaborate with Store Managers to meet or exceed sales targets and manage store-level P&Ls
* Manage budgets and resources effectively to maximize profitability across the district
Operational Excellence
* Ensure that all stores within district are operating according to company policies, health and safety regulations and industry best practices
* Perform regular store visits to assess store cleanliness, product quality and overall customer experience
* Monitor store performance through key performance indicators such as sales, profitability, customer satisfaction and employee retention
* Implement strategies to optimize labor costs, inventory management and other operational expenses
* Oversee product ordering and inventory management to prevent stock shortages or overages
* Work closely with vendors and supply chain teams to ensure timely delivery of high-quality coffee and other products
* Ensure compliance with food safety standards and maintain product freshness
Customer Experience
* Ensure that each location consistently delivers exceptional customer service in alignment with the company's values and standards
* Address and resolve customer complaints or issues at a district level, ensuring customer satisfaction
* Promote the company's brand and values within the community to enhance the customer experience and build loyalty
The accomplished individual will possess...
* 5+ years of retail or food service management or retail experience, with 2+ years in a multi-unit district management role
* Proven ability to manage multiple locations and drive financial and operational results
* Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
* Leadership management: strong experience with attracting, developing and motivating talent, swiftly adapting to change, and leading others through the change curve, developing collaborative relationships with others, and leading and influencing from a distance
Skills & Abilities Required:
* Extensive travel required; extreme flexibility and adaptability to work schedule needed
* Passion and desire for excellence by exceeding goals successfully and consistently
* Proven ability to develop and retain top talent
* Proven ability to better business results year over year
* Exceptional client service skills
* Proven leadership and organizational skills
* Strong business acumen; including retail math and P&L responsibility
* Proven ability to work with food & beverage operating systems
* Excellent verbal and written communication skills
* Strong work ethic; ability to problem solve.
Our Competencies for All Employees
* Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
* Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
* Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
* Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
* Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-###-#### or ...@tapestry.com
Visit Coach at www.coach.com.
Work Setup
BASE PAY RANGE $128,000.00 TO $160,000.00 Annually
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