Location: Salem,MA, USA
Location: Boston - North Shore
Reports To: Upper Management
Job Type: Full-time
Company Overview: We are a growing independent coffee roaster with 7 thriving locations dedicated to providing exceptional coffee experiences. Our focus is on quality, community, and customer service. We are looking for a dependable and experienced Regional Manager to lead our stores to continued success.
Job Summary: The Regional Manager is responsible for overseeing the operations of multiple coffee shop locations within a designated region. This role involves ensuring that all locations deliver outstanding customer service, meet financial targets, and adhere to company standards. The Regional Manager will mentor and guide store managers, manage logistics, inventory, and ordering processes, coordinate staffing needs, and bridge the gap between back-office and store-level communications. The ideal candidate will be dependable, have a positive outlook, and be able to multi-task effectively across multiple locations.
Key Responsibilities:
1. Operational Leadership: Oversee daily operations of all stores within the region, ensuring consistency in service, product quality, and customer experience. Develop and implement strategies to optimize store performance and achieve sales targets. Ensure all stores comply with company policies, health and safety regulations, and industry standards. Lead managers and work with them to create positive work environments that foster teamwork and productivity.
2. Team Management and Training: Recruit, train, and develop store managers, fostering a culture of growth, accountability, and positivity. Assist store managers in addressing staffing needs, including recruitment, scheduling, and employee retention strategies. Provide guidance on people management, including conflict resolution, performance management, and team development.Train managers in day-to-day operations at the store level, ensuring they are equipped to handle all aspects of store management. Conduct regular performance evaluations and provide feedback to store managers.
3. Inventory, Ordering, and Logistics Management: Oversee ordering processes to ensure that all stores maintain correct product levels to meet customer demand. Manage inventory levels across locations to prevent shortages or overstock situations. Coordinate logistics and distribution of products and supplies to ensure timely and efficient delivery to all stores. Implement inventory control measures to minimize waste and reduce costs.
4. Financial Management and Productivity Reporting: Monitor and analyze financial performance of each store, including sales, expenses, and profitability. Develop and execute action plans to address any financial underperformance. Deep-dive into store operations and productivity reporting to identify areas for improvement. Work with store managers to manage budgets, control costs, and optimize inventory levels.
5. Customer Experience: Ensure that all stores provide an exceptional customer experience, consistent with the company's brand and values. Address customer feedback and resolve issues promptly and effectively. Work with marketing and operations teams to implement promotional activities and community engagement initiatives. Maintain a positive and friendly outlook with customers and team members.
6. Strategic Planning and Multi-Tasking: Contribute to the development of the company's regional and overall business strategy. Identify growth opportunities within the region, including potential new locations or markets. Collaborate with senior management to plan and execute regional initiatives that drive business growth. Effectively multi-task between different stores, managers, employees, and operational needs.
7. Communication and Bridging the Gap: Bridge the gap between back-office and store-level communications, ensuring smooth and consistent messaging across the company. Prepare and present regular reports on store performance, regional sales, inventory levels, and other key metrics to senior management. Use data and analytics to drive decision-making and improve operational efficiency.
8. Brand Ambassadorship: Represent the company at regional events, industry functions, and within the local community. Ensure all stores maintain a consistent brand image and uphold the company's reputation.
Qualifications: Bachelor's degree in Business Administration, Hospitality Management, or related field. Minimum of 5 years of experience in retail or restaurant management, with at least 3 years in a multi-unit management role. Strong leadership, communication, and interpersonal skills. Proven ability to manage financials, including budgeting, forecasting, and financial analysis. Experience in inventory management, ordering, and logistics. Ability to lead managers and work with them to create positive work environments. Ability to multi-task effectively across different stores, managers, employees, and operational needs. Ability to deep-dive into store operations and productivity reporting. Dependable and punctual with reliable transportation. Positive and friendly outlook with customers and team members. Passion for coffee and the coffee industry. Ability to travel within the region as needed.
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