Location: Morristown,TN, USA
The District Manager will ensure successful profitability and performance for multiple locations in assigned territory. This leader will have the opportunity to enhance existing Site Leadership while developing and building a talent bench critical to the Company's growth strategy. As District Manager, this leader will thrive in a fast-paced environment and has hands-on entrepreneurial style that can easily create the tactics needed to support the Brand's strategic outcomes. Operations Management -Administer and oversee budgets for each location and overall District. -Ensure labor targets are successfully achieved weekly. -Accountable for Sales, Operations, and P&L for District. -Oversee all District projects, including staff and customer service. -Strategic execution to enhance profitability, productivity, and efficiency throughout the district's operations. -Implement processes that will generate higher productivity, revenue, and profit. -Hire, train, and develop Site Managers and build succession plans for the roles. -Interact regularly with executive team and individual department heads to ensure the district operational priorities are aligned with total company direction. -Develop a culture of exceptional customer service, ownership, and accountability. -Other duties as assigned. People Management -Works with HR and Operations Leadership to recruit and hire.Ensures that new Site Managers and Manager in Trainings are fully on-boarded and trained on -company policy and procedure, as well as operational functions and efficiencies. -Handles employee conflicts through listening and applying a fair and consistent approach in accordance with company policy and procedures. -Works with HR and Operations Leadership in relation to disciplinary action of employees and termination. -Performs performance evaluations in a timely, fact-based and fair manner.Ensures all employees receive regular performance feedback. -Creates team and individual sales and operational competitions to assist employees in achieving personal performance and financial goals. Customer Service -Builds brand loyalty by establishing a trusting relationship with customers by meeting their expectations and acting with integrity. -Proficiently and professionally handles all escalated customer complaints. Facility Maintenance -Maintains strong working relationship with maintenance team to ensure properly functioning equipment in each location. -Ensures the proper safety and operational training for new associates on an on-going basis to ensure compliance and continuous improvement. -Oversees and enforces proper usage of PPE and maintains inventory. -Oversees and enforces the uniform policy/process. Requirements -High School diploma or equivalent -3+ years' experience in multi-unit management preferably in service industry Dynamic leader and superior communicator with extensive experience managing and motivating personnel to maximize their performance. -Excellent communication skills, both written and verbal, and problem-solving capabilities -Available to troubleshoot problems and consult site managers via cell phone and email 24/7. -Strong work ethic, great attention to detail, and ability to multitask. -Advanced skills in Business Development and Leadership. -Demonstrate ability to drive a high-level of process execution. -Strong background in Employee Development. -P&L responsibilities; Ability to manage an income statement. -Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint. -Willingness to travel 50%-75% weekly in local market with min overnight travel per year -Must possess excellent judgment and decision-making skills. -Valid driver's license with a clean driving record. Physical Requirements -Must be able to stand for long periods of time; Frequently required to walk, often on uneven, moving, and/or wet surfaces. -This position regularly works an average of 50+ hours per week and occasionally attends meetings during and after hours, and weekends. -Ability to work outdoors and be efficient in all weather conditions. -Frequent stooping, crouching, bending; constant use of fingers, hands and arms. -Frequent twisting, carrying, reaching, pushing and pulling. -Occasional ascending and descending a ladder. -Noise levels will be moderate to loud. -Must occasionally be able to lift up to 50 pounds. -Some local travel by vehicle may be required. This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. (All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others). The requirements listed in this document are the minimum levels of knowledge, skills and abilities.