Job title - District Manager
Shift - 1st shift
Client - Extra Space Storage
Salary - $95,000/annually - $111,000/annually
Location - Honolulu, HI 96826
Job description: Must-Haves: - 6+ years of multi-unit Operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer service operation with responsibility for operating 10+ stores.
- Passion for hiring, developing, and retaining top talent to deliver legendary customer experiences.
- Experience with controllable expenses and management of expenses.
- Longevity in position
- Travel Up to 40% of the time
Nice-To-Haves: - Bachelor's degree preferred.
- Local candidate is ideal. We will provide relocation if needed.
Job Description: Are you passionate about teamwork and developing top talent? Do you like to lead and drive innovation with your team in order to achieve great results? we offer a great company culture without the retail hours! We have been featured on multiple Best Places to Work awards, including Forbes and Glassdoor. We're an S&P 500 company that hasn't stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with us and find out why so many of our employees recommend us as a great place to work.
Qualifications: - 6+ years of multi-unit operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer service operation with responsibility for operating 10+ stores.
- An integrity-focused individual with excellent leadership, interpersonal, communication, and problem-solving skills.
- Bachelor's degree preferred.
Leadership: - Passion for hiring, developing, and retaining top talent to deliver legendary customer experiences.
- Solicits customer feedback and follows up on customer service issues.
- Partner effectively with team members and other leaders to achieve goals and successfully implement business initiatives. Serve as a resource to provide expertise on various operational and customer-related items.
- Grow a portfolio of successful stores by learning the market and developing and executing district-level strategies to achieve goals specific to each store's unique strengths and opportunities.
Essential Duties: - Management of rental rates, discounts, Customer Protection Plan, and other income sources.
- Watch controllable expenses to provide the highest R.O.I. for each store.
- Performs semi-annual audits and facility checklists, submits findings to division office, and ensures follow-up on any necessary action.
- Utilizes management information tools and analyzes financial reports / P&L; addresses trends and issues in district performance.
- Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing.
Screening Questions: - Provide an example of when you personally developed someone.
- How would your team describe your leadership style
- Best part of being a DM.
- Please give an example of how you handled a situation that involved someone that was struggling.
- How have you used the P&L or other metrics to help your teams be successful?
Interview Steps: - Recruiter - Phone Screen (15 - 30 minutes)
- Division Vice President Interview - Microsoft Teams (30 minutes)
- Sr District Manager - Microsoft Teams (30 minutes)
- Employee Experience Manager - Microsoft Teams (30 Minutes)
- Division Learning Manager - Microsoft Teams (30 Minutes)
- Market Assessment + Behavioral Assessments
- Peer Division Vice President - Microsoft Teams (30 Minutes)
- SVP Operations - Microsoft Teams (45 Minutes)