Reports to: Regional Director of Operations Direct Reports: -26 direct reports (Senior Property Managers, Property Managers, Resident Property Managers, Assistant Managers) Department: Operations Locations: Assigned district covers 9 locations in Riverside County (Corona, Hemet, Riverside, Banning, San Jacinto, and Calimesa), 2 locations in San Diego County (San Diego & San Marcos), and 2 locations in Orange County (Laguna Hills & Mission Viejo) FSLA Status: Exempt Work Schedule: 9:00AM-6:00PM -subject to change based on project assignments/deadlines Salary Range: $73,500 - $76,000 (commensurate with experience) Travel: 80% or more Job Summary The District Manager at US Storage Centers is a multi-unit leader that loves developing people and getting results. Being a District Manager at US Storage Centers is an incredible opportunity to contribute to a team that reaches their goals and provides outstanding service to our customers. To be successful, you'll need to be a motivator and mentor, guiding the store managers and developing their talent to provide an award-winning experience. You should have experience leading multiple stores and team members while being responsible for ensuring district-wide customer satisfaction and measuring the financial performance of all locations in your district. Our District Managers will manage a varying number of stores, anywhere from 8 - 16, based on geography and complexity. Most importantly, you'll inspire a team committed to creating a welcoming environment. This position contributes to facility profitability by developing and managing business relationships and being committed to customer satisfaction. This is a supervisory role that pays close attention to detail and has general sales, marketing, and computer skills.
- Perform a variety of functions which lead to the efficient operation of several storage facilities.
- Management of rental rates, discounts, Tenant Protection Plan, and other income sources.
- Monitor controllable expenses to provide the highest R.O.I. for each store.
- Perform monthly site audits and inspections to meet Company goals and industry standards.
- Interview and hire site managers.
- Continued training of Property Managers, District Trainers, and Sr. Managers.
- Enforce company policy and procedures.
- Schedule employee work hours.
- Solicit customer feedback to understand customer needs and follow up on all customer service issues.
- Perform semi-annual audits and facility checklists, submitting findings to the division office and ensuring follow-up on necessary actions.
- Utilize management information tools and analyze financial reports to address trends and issues in district performance.
- Develop the store management team to deliver legendary customer experiences in all stores.
- Manage through unusual events to keep the district operating to standard.
- Lead with integrity, honesty, and knowledge that promotes the culture and values of US Storage Centers.
- Plan, identify, communicate, and delegate key responsibilities and practices to the store managers, District Trainers, and Sr. Managers to ensure smooth operations.
- Review store environments and key business indicators to identify problems, concerns, and opportunities for improvement, providing coaching to store employees to take action and achieve operational goals.
- Keep abreast of current and future competition through competitor property visits.
- Coach store managers on ongoing repairs, maintenance, and Vendor Contracts.
- Effectively coordinate special projects such as Facility conversions/openings.
- Effectively communicate with Leadership, mid-level management, and facility employees.
- Regular worksite attendance in accordance with the Company's Attendance Policy is required for this position.
- Other Duties As Assigned
- Periodic special projects and duties may be assigned based on Company need and requirements.
- Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines. Core Competencies
- General office and telephone skills are required.
- Basic Computer Skills are required.
- Excellent written and verbal communication skills.
- Good organizational skills.
- Proactive, self-starter, goal-oriented, and able to work independently.
- Maintain a positive attitude and composure in a multi-location Supervisory role.
- Ability and willingness to work remotely as necessary.
- Must maintain and hold a valid State Driver's License (if driving for Company business for the role).
- Uphold Company's Vision, Mission Statement, and Core Values. Education and/or Experience
- Bachelor's degree preferred but not required. Equivalent of 3-5 years work-related experience and/or training in retail sales, customer service, sales management, and/or multi-unit management.
- Exceptional leadership skills and experience supervising others.
- Valid driver's license and reliable form of transportation are required to perform essential functions of this job.
- Weekend availability may be occasionally required.
- Be flexible and have the ability to travel up to 50% of the time.
- Possess the eagerness and work ethic to succeed in a customer service environment. Physical Demands
- Stationary Position: frequently remains stationary up to 50% of the time and sitting up to 6 hours in a day.
- Move/Traverse: frequently bend, stand, stoop, and/or walk.
- Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds.
- Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoices, or other related account matters; must be able to exchange accurate information in these situations.
- Sight: frequent use of sight to detect images on computer, office documents, facility objects near and far.
- Climb: occasionally ascends/descends a flight of stairs to service the lights and/or reach overhead. Benefits for Full-Time Employees
- Paid Time Off.
- Paid Holidays.
- Life Insurance Benefits.
- Recognition of Hard Work and Exemplary Performance.
- Clean, Air Conditioned, Friendly Working Environment.
- Discretionary Bonus Based on Several Factors. About Westport Properties/US Storage Centers Founded in 1985, Westport Properties ( WPI ) is an owner-operator of self-storage, multifamily, and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires, and manages its portfolio as well as providing third-party management services. As of March 2024, WPI has approximately 15.2 million square feet of self-storage space under management and its total assets under management is approaching $3.2 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M. At-Will Employment & Equal Opportunity Employer Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state, and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Disclaimer All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA, and other state-mandated requirements for employment purposes. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management's right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned. Essential Job Function for Reasonable Work Accommodation According to the American's with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC), and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above. If you feel you need reasonable work accommodations, please contact the Human Resources department at (949) ###-####. #J-18808-Ljbffr