Location: New York,NY, USA
New York District Manager
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
The District Manager leads and drives all aspects of the Retail business for the district including customer service, clienteling, sales, team development and operations. This person will cover New York Coach retail stores with oversight over NJ Retail Area Manager and stores. In addition, the District Manager will ensure the modern luxury store experience is consistent in the locations within the district and partner with our buying team to provide insights on our customers and competition in the market. The District Manager is accountable to ensure the standards and values of the Coach brand are implemented with the highest level of quality and excellence. Through inspiring presence and ability to motivate teams at all levels, the District Manager will play a significant leadership role. The District Manager will need to reside in the New York metro area.
**The successful individual will leverage their proficiency in Retail Management to**
* CUSTOMER ENGAGEMENT
* Create and reinforce a proactive selling culture that focuses on building long-term relationships through clienteling and customer shopping experience
* Foster an environment where service and selling are top priorities through training, coaching, role-modeling and personal customer involvement
* LEADERSHIP EFFECTIVENESS
* Develop team to deliver outstanding customer experiences across the district
* Manage with integrity, honesty, fairness, and knowledge, promoting the culture, values, and vision of Coach
* Plan, identify, communicate, and delegate key responsibilities and practices to Coach Store Managers to ensure smooth flow of operations
* Review store environments and key business indicators with Regional Manager to identify successes, problems, concerns, and opportunities for improvement, and provide coaching to District and Store Managers to take action and achieve goals
* Create retention and succession plan strategy for the district
* Act as a brand ambassador; actively promote the Coach Brand in the market place
* STRATEGIC FOCUS
* Communicate vision, strategy and clear directions to team
* Create innovative strategies to achieve both short and long-term goals
* Work with Regional Manager and cross-functional partners to establish objectives that support the vision
* Make decisions that are aligned with Company priorities and values, welcome partnerships and always act in the best interest of the Company, its employees and its customers
* BRAND AND FASHION AWARENESS
* Stay current with market competition, industry, fashion trends and customer shopping behaviors
* Understand and communicate how Coach products fit into current fashion trends
* Keep up to date on Coachs advertising, editorial, PR and other external resources (social media, blogs, magazines, etc.)
* Ensure Coach Employees are perceived as fashion advisors to both associates and customers by communicating fashion awareness and trends in the marketplace
* BUSINESS DEVELOPMENT
* Develop and execute strategies to grow the business (e.g. sales, clienteling, customer engagement, talent acquisition, retention, etc.)
* Demonstrate a strong understanding of business acumen and analytical skills; strategically forecast, plan and budget to the needs of the business
* Work closely with District and Store Managers in managing to the budget while identifying and maximizing sales opportunities
* Collaborate with business partners (Visual, Merchandising, Planning, HR, LP, Finance, Store Operations, etc.) to ensure strategies are aligned with overall business objectives
* In partnership with the Buying team, provide input on the customer and competitor trends. Provide input on the assortment & planning strategy to adapt to the specific customers profiles.
* In partnership with the Marketing teams, provide insight on customers mindset, competitor activities and defines district level needs. Provide input on how to make North America strategy locally relevant and provides input on Coachs brand position in market.
* In partnership with Store Environment, provide input on Visual Merchandise and design needs based on door level specific customer flows and shopping behaviors. Share local competition best practices.
**The accomplished individual will possess**
* 10 plus years management experience in a luxury multi-unit retail environment
* Bachelors degree preferred
* 50% travel with this role
* Proven ability to create strategies and deliver results
* The ability to effectively communicate and collaborate with Coach Senior Leadership
* Pro-active problem solver ability to assess an issue and develop action steps for resolution
* The ability to think broadly, consider all perspectives on issues, and reach logical conclusions that best serve Coach as a whole
* Track record of attracting exceptional Talent to an organization
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at