Location: Hoffman Estates,IL, USA
What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint.
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
*The reporting facility for this position is in Irving Texas, however this position covers the St. Louis Missouri Market, so we are looking for candidates who are willing to relocate to this area*Job PurposeParts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The Sr. District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealers' point of contact for all parts and service-related activities. The Sr. DPSM works to identify specific gaps between AHM Objectives and actual Dealer performance in the areas of: Customer Satisfaction with focus on Convenience and Treatment, Customer Pay repair order growth, Honda/Acura Genuine Parts and Accessory sales, Reduction of oil change service time, and dealership profitability. The Sr. DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key MAR's. This support includes but is not limited to; participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The Sr. DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.
Key Accountabilities