Division Service Manager
: Job Details :

Compensation:

• Highly competitive compensation package
• Base Salary + annual bonus potential based on performance and growth of your team
• Competitive benefits package
• 401(k) with company match
• Mileage reimbursement provided

Benefits:

• Fantastic company culture with a work hard, play hard mentality
• More than 80% of Meyer employees report they are happy or extremely happy coming to work each day (2024 Employee Engagement Survey)
• Average Tenure for Meyer Employees is 6 years
• Opportunity for career advancement with a rapidly growing company
• Comprehensive, hands-on training program
• Annual President's Club trip for top performers

Job Summary:

Meyer Lab is a US-based and industry leading chemical manufacturer. We are proud of our family-oriented, employee-friendly environment, and pride ourselves on the talents and experience of our valued employees. Come join our team today as a Division Service Manager in the Indianapolis, IN area. As Division Service Manager, you will be responsible for motivating a team of 7-8 service members to exceed expectations and achieve their goals consistently. Division Service Managers enhance individual contributor performance through weekly coaching and managing performance.

Job Duties:

• Customer Base Expansion – Coaches team to drive increased share of wallet with cross-selling and upselling sales plays while maintaining high levels of customer satisfaction
• Coaching & Development – Enhances individual contributor performance through ad-hoc assistance and weekly 1:1 coaching sessions.
• Recruitment & Onboarding – Attracts, evaluates, hires, develops, and retains top talent through consistent recruiting, hiring, ongoing coaching, and enablement practices developed in collaboration with revenue operations and enablement teams
• Churn risk mitigation – Proactively identifies and manages underperforming territories; upskilling struggling service managers as necessary and reducing the likelihood of customer churn
• Cross-functional alignment – Collaborates with sales, service, operations, and enablement leaders to ensure alignment on strategies and tactics for teams to execute against. Maintains close sales alignment to facilitate smooth customer handoffs

Territory Coverage:

This position services Indiana, Illinois, Kentucky, Michigan, and Ohio. Qualified candidates must live within 20-30 minutes of Indianapolis.

Required Qualifications:

Minimum of 5+ years of experience in a service management role.

Minimum of 5+ years of proven success in managing a team of service management professionals with a successful track record of exceeding goals through coaching and leading a team to excellence.

• Previous experience in chemical manufacturing or related industry
• Demonstrated ability to manage a team and reinforce strategic objectives, cultivate a high-performance culture, and provide effective coaching to drive results
• Expertise in customer relationship management, and the mitigation of churn risk throughout the customer lifecycle
• Excellent communication, presentation, and interpersonal skills
• Strong organizational and time management skills

Company Info:

Meyer is a US-based chemical manufacturer focused on delivering customized industrial cleaning programs that address our customers' most critical needs. Our commitment to providing tailored solutions, expert installation, and unmatched service has not changed in the 45+ years we've been in business. Our substantial growth, innovative solutions and exceptional products have positioned Meyer as the industry leader – but what truly distinguishes us is our company culture, dedication to service, and effort we put into building relationships with our customers. Meyer is recognized among industrial, flexographic, food processing, transportation, and distribution center users as having value added, premium products and systems. Every individual we add to our team must embody our core values – People, Passion, Performance, Perseverance & Purpose. To learn more about our company, team, and core values, visit our website at www.meyerlab.com.

Join our team, apply today!

Meyer Lab is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.