Location: Temecula,CA, USA
GENERAL SUMMARYThe Divisional Training Manager for the Hotel and Golf Division is responsible for implementing, facilitating, and assessing the effectiveness of all required divisional training and development policy and programs to enhance the overall skills and succession planning of all Hotel and Golf Team Members. This position provides inspiring and strategic leadership while directing the activities of the Hotel and Golf Training department in support of the mission, core values, standards, and goals established by PRC. Works closely with the Talent Development team to ensure collaboration within the organization.FORBES FOUR STAR AGREEMENTAll Team Members will display a Four Star commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Forbes Travel Guide.FOUR DIAMOND SERVICE AGREEMENTAll Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.KEY RESPONSIBILITIESFocuses on Forbes Basic Standards while maintaining High Impact Classifications to ensure departments earn a Four Star Rating for Hotel and Spa.Develops, implements, and provides oversight of the developmental training program within the division.Implements and supports property-wide guest service and hospitality initiatives within the division.Works with Division Executive Leadership, Department Managers, and Department Job Trainers to ensure Divisional On-boarding and On the Job Training are successful.Ensures organizational peak performance is achieved through continuous improvement in guest satisfaction and training development programs within the division.Coaches Team Members on skills, succession planning, and development.Develops and implements internal systems and procedures to ensure cost-effectiveness, consistency, and quality of divisional training program development and delivery.Conducts yearly division learning & development needs assessment and makes recommendations for any needed programs.Delivers and ensures compliance with all divisional training required by both state and federal laws (i.e. alcohol and food certifications, etc.).Researches and selects outside consultants and trainers to conduct divisional training in specific topics as appropriate.Maintains and manages the divisional learning & development library (LMS) including internal and external training and career development opportunities.Implements divisional training policies, programs, and schedules based on knowledge of training needs.Ensures testing of trainees to measure progress and evaluate the effectiveness of training.Maintains records and prepares statistical reports to evaluate and monitor the progress of trainees.Maintains awareness of current best practices and trends in training and divisional development through continuous education and involvement in appropriate professional organizations.Performs other related duties as assigned.ACCOUNTABILITY : This position serves in a supervisory capacity. Responsibilities may include hiring/terminations, employee relations issues, mentoring, and corrective actions. The incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.QUALIFICATIONS AND GUIDELINESEXPERIENCE/TRAINING/EDUCATION : A Bachelor's degree in a related field and five years of training experience or in a similar capacity is required. An equivalent combination of education and experience may be accepted.COMMUNICATION SKILLS : This position requires the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. The position also requires the ability to write reports, business correspondence, and procedure manuals. Furthermore, the position requires the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to communicate clearly to both technical and non-technical audiences.MATHEMATICAL SKILLS : This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. The position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.REASONING ABILITY : This position requires the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.CERTIFICATES, LICENSES, REGISTRATIONS :• Qualify to obtain and maintain class “A” gaming license.• Certifications in Leadership and Guest Service.• Professional Certification for Trainers preferred.SKILLS/ABILITIES :• Ability to work independently and collaborate in team settings.• Ability to effectively and efficiently lead and complete multiple projects simultaneously.• Strong interpersonal, problem-solving, critical thinking, organizational, and time-management skills.• Comprehensive knowledge of LMS database programs to develop reports and database materials.• Knowledge of current training curriculum; effective teaching and training skills.• Knowledge and demonstration of leadership and management skills and techniques.• Must be effective in interpersonal skills, role model, highly motivated, and adaptive to change.OTHER QUALIFICATIONS :• Experience in planning, design, implementation, and facilitation of training and educational programs for guest service and leadership development.#J-18808-Ljbffr