Division VP of Patient Experience
: Job Details :

Description

This position is incentive eligible. Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Division VP of Patient Experience today with Methodist Healthcare.

Benefits

Methodist Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Division VP of Patient Experience. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

Seeking a Division VP of Patient Experience for Methodist Healthcare System who ensures effective and efficient deployment of patient experience standards, processes, and initiatives. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you. We want you to apply now!

What You Will Do In Your Role:

• Develop division strategic plan for advancing patient experience that aligns with the enterprise framework.
• Provide feedback to corporate shared service on division-based patient experience needs (e.g., specific training modules).
• Shape corporate strategy by providing data-driven feedback on needed interventions or workshops.
• Responsible for the implementation and sustainability of patient satisfaction initiatives to improve patient experience across the division in alignment with the strategic and operational objectives of the division and the Chief Patient Experience Officer
• Utilize evidenced based practices including but not limited to Nurse Leader Rounding, Employee Rounding, Senior Leader Rounding, Standards of Behavior, Peer Interviewing, etc.
• Coordinate or provide directly, training classes or other programs to ensure new and existing staff have proper tools and preparation to perform daily tasks and duties
• Engage with individual facilities to identify unique concerns and assist with development of action plans.
• Provide support and direction with regards to obtaining favorable CAHPS results
• Monitor and evaluate reports consistently, trouble shoot areas of concerns; implement corrective action as needed.
• Evaluate the effectiveness of training courses, workshops, or other developmental interventions designed to address training needs of individuals or groups of employees.

What qualifications you will need:

• Must have a Bachelors Degree and Masters Degree
• 7+ years of experience in Healthcare
• 7+ years of experience in management
• Lean experience or Six Sigma black or green certifications preferred
• Knowledge of the implications of measures for CAHPS results and for CMS guidelines regarding the recording of patient satisfaction results.
• Working knowledge of CAHPS and other patient experience surveys/metrics.
• Knowledge of current trends and best practices in patient experience and service excellence relevant to services provided by hospitals, medical staffs, and integrated healthcare systems.

Methodist Healthcare is recognized as the most respected and preferred healthcare provider in the South Texas region. As San Antonios second largest private employer, we employ more than 11,000 individuals, including 2,700 physicians in all specialties. Methodist Healthcare is a 50-50 co-ownership between Methodist Healthcare Ministries of South Texas, Inc. and HCA Healthcare. Since 1963, our commitment has never wavered in consistently improving the health and wellness of our community by Serving Humanity to Honor God.

Our network of greater San Antonio hospitals includes nine acute care facilities: Methodist Hospital, Methodist Children's Hospital, Methodist Hospital Ambulatory Surgery, Methodist Hospital Metropolitan, Methodist Hospital Northeast, Methodist Hospital South, Methodist Hospital Specialty and Transplant, Methodist Hospital Stone Oak and Methodist Hospital Texsan. We also offer 4 freestanding emergency centers in Boerne, Converse, Westover Hills, and the Quarry. At each of our facilities, we offer an outstanding selection of doctors, healthcare professionals, equipment and health services from wellness events to transplant services, pediatrics, dermatology, cardiology, oncology and a complete range of other medical services. For more information, please visit our website at www.sahealth.com.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual. - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Division VP of Patient Experience opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.