Location: Rice Lake,WI, USA
Position Summary
This DMV Customer Service Representative position is located at the Rice Lake Customer Service Center and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver's licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers. This position also works with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.
Salary Information
This position is in schedule-range 02-11. Starting pay is $21.66/hour, with $1.40/hr. increase after one-year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $25.32/hr. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan.
Job Details
WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.
Possession of a valid driver license or obtaining one within 6 months of hire will be required for positions that train on or perform driver license examining. Positions performing these functions eventually have the potential to make no less than $27.37/hr after a period of time.
This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described.
This recruitment may be used to fill similar vacancies for the next 3 to 6 months.
Qualifications
Qualified applicants will have experience with all the following:
* Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.
* Reading and interpreting laws, regulations, policies, procedures, or other complex documents.
* Using computers and one or more software program(s) to complete customer transactions.
In addition to having all the above, well qualified applicants will have experience with one or more of the following:
* Multi-tasking while ensuring accuracy within their work.
* Working in a role in which the primary duties of a job are customer service.
* Performing cash handling transactions.
How To Apply
Apply online! To apply, click Apply for Job to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click Apply for Job. Follow the steps outlined in the application process and submit your application.
Please note: only a resume is required to be submitted with your application. You should describe your education, training, and experience related to items listed in the Qualifications section of the job announcement in your resume.
Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at ...@dot.wi.gov or 608-###-####. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.
Deadline to Apply
The deadline to apply is 11:59 PM on Sunday, December 8, 2024.