Location: Newport News,VA, USA
**Please see Special Instructions for more details.**
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated on the basis of information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-###-#### for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT Working Title DMV Customer Services Generalist -Position #04661 - (Newport News Customer Service Center) Role Title Admin and Office Spec III - 19013 Location Newport News - 700 Job Description
DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT ). We do not just talk about our core values, we live them!
If your values align with ours, we invite you to apply for the CSC Generalist position.
Bilingual or multilingual individuals are encouraged to apply.
The Virginia Department of Motor Vehicles is seeking entry-level to experienced-level applicant to work as Customer Service Generalist in the Newport News Customer Service Center. We are looking for individuals that can deliver excellent customer service solutions in a friendly and knowledgeable manner. Selected applicant will handle customer transactions using multiple PC screens, cash drawer, credit cards, inventory, policies, procedures, and regulations. Administer vision tests with customers; process applications for driver, dealer, motor carrier, vehicle registration and titling, tax collection, IDs, and other DMV related services. Successful applicant(s) will administer road tests in customers vehicle. Training will be provided to ensure your success along with a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits.
All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements such as the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act.. Minimum Qualifications Job Requirements:
-High School diploma or general education degree (GED ).
-Customer service experience working in a fast paced environment.
-Keyboarding proficiency and use of automated systems.
-Excellent oral and written communication skills.
-Experience with standard business practices.
-Experience working in a Fiscal, Accounting or Cash Handling environment.
-Flexibility to work M-F and Saturday.
-Strong organizational, time management, problem solving and multitasking skills.
-Must have attention to detail, accuracy, and complete assignments on time.
-Must be at least 21 years old and have a valid VA Drivers License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions.
-Experience working in a team or group environment.
-Experience interpreting and explaining policies/procedures or other complex information to customers.
-Can lift 10 25 pounds Preferred Qualifications Special Requirements -Applicants must consent to a fingerprint background check.
-Required to be at least 21 years of age in order to apply for a position that requires performing drivers license testing.
-Possession of a valid drivers license with a point balance of less than 6 demerit points and no major convictions. Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated on the basis of information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-###-#### for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO /AA/TT *
* No Response
* Less than 1 year
* 1 - 3 years
* More than 3 years