Location: Burke,VA, USA
Why Join Apple? Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more. Additional Workplace Highlights: Named Top Workplaces by the Washington Post 2024 Named American Banker Best Credit Unions to Work For 2024 Diverse, friendly work environment, progressive management staff 21 branches in Northern Virginia with easy commuting distance Job Summary: Under general supervision, but following established policies and procedures, performs a broad range of member service activities in person, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members while quickly and efficiently processing transactions. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. This position is not remote. Responsibilities: Gives prompt efficient and accurate service in the processing of mail transactions such as member deposits and loan payments. Responsible for ensuring own checks and the overall branch checks are balanced each day. Researches out of balance conditions and resolves them. Processes member deposit transactions through in-house Deposit Capture mobile applications and scanners. Responds to member correspondence by mail, email, or telephone regarding transactions affecting their accounts Updates address information on members' accounts from USPS returned mail for entire organization. Updates address information in Bill Pay System (CheckFree). Stays abreast of and follows all Apple FCU products, services, policies, and procedures. Meets all internal training requirements for this position. Adheres to Apple FCU Security Policy, CTR and SAR reporting, negotiable items procedures. Refers questionable transactions to the Manager of Document Imaging and Records. Distributes non-teller mail deliveries to other departments. Remains cognizant and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Provides back-up to Research and Records Generalists as required. Performs other Member Services and support-related duties as assigned by Manager of Document Imaging and Records. Qualification-all required unless otherwise noted : High school diploma or equivalent required. Minimum (12) twelve months financial institution or cash handling experience is helpful. Able to process high volume of transactions quickly and accurately. Excellent oral and written communication skills. Excellent interpersonal and member/customer service skills. Excellent math ability and attention to detail. PC proficient. The ability to lift 25lbs and utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc. Ability to function in a financial institution environment. Hours : M/T/F 8:30am-5:00pm. Wed or Thurs half day (remaining day off) Location: Headquarters-Fairfax, Virginia Apple Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. All selected candidates will be subject to credit and background checks to determine employment eligibility.