Eagle Harbor, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Document Preparation Clerk with excellent customer service skills to join our Team in Martinsburg, WV. Position Responsibilities:
- Identifying and resolving potential issues within the Document Preparation process
- Reviewing records to determine best preparation practices.
- Ensuring that each box is properly labeled.
- Verifying that all boxes in multiple-box sets are present prior to processing.
- Verifying Federal Firearms License information to the appropriate batch cover sheet and internal documentation
- Removing all non-essential material from required records
- Ensuring the removal of staples and paper clips and the repair of torn pages
- Maintaining numeric file with a high degree of accuracy
- Ordering the contents of each box according to the Document Preparation procedures
- Maintaining statistics on total boxes processed on a daily, weekly, monthly, and quarterly basis.
- Securing, organizing, and sorting all boxes of individual dealer records
- Ensuring all electronic media received in the OBRR is requested, tracked, and updated with the dealer record set during the Document Preparation process.
- Updating the Warehouse Tracking System with necessary FFL and disposition information, which may include creating box labels.
- Performing quality assurance checks of team workloads
- Accurately documenting communication details in a logical, organized manner
- Performing record management duties as indicated in the Document Preparation procedures.
Position Requirements: - US Citizenship
- Ability to pass pre-employment background check.
- Ability to pass agency clearance.
- Ability to work with minimal supervision and follow policies and procedures.
- Experience in performing work requiring attention to detail and accuracy.
- Good Sense of time management and the ability to work under time constraints.
- Willingness to work as a team player.
- Strong sense of Customer Service
- Understanding of the importance of consistently delivering high-quality work
- Computer skills, including accurate use of keyboard, familiarity with web browsers and basic Microsoft Office applications.
- Experience in identifying and submitting potential problems to appropriate levels of management.
- Ability to frequently lift up to 40 pounds.
- Ability to perform frequent repetitive motions using fingers, hands, wrists and arms.
Position located in Martinsburg, WVApply at: VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an EEO/AA employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.