Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering.
Our client is a large electronics manufacturer. They are looking for a Document Specialist (POD CSR) to join their team. This role is a CONTRACT position. Position will be ONSITE. Candidates must be residing within commutable distance of Plano, TX to be considered.
**Onsite**
**$21/hr**
Position Summary:
The Document Specialist is an important function in our Customer Service Representative [CSR]. He or she will validate that our carriers are uploading the correct Proof of Delivery [POD] to our Transportation Manager System [TMS] and that the document is a Valid POD as per our customers receiving requirements.
Requirements:
- High School Diploma
- Any Work Experience
- Competent with Microsoft Office Suite, particularly Excel (vlookups and pivot tables)
- Clear and concise communication skills
- A good attitude and ability to manage assignments independently
- Ability to thrive in a high-volume environment while still maintaining accuracy
- Prioritization, able to shift focus to urgent issues while not falling behind on routine duties
- Able to learn new systems quickly and adapt to abrupt changes
- Well organized and good follow up skills
- Detail oriented, able to sense urgency and know when to escalate for assistance
- Can create and maintain professional relationships with customers and carriers
Position Duties:
- Manually Upload PODs to TMS to assist carriers as needed
- Validate that the PODs uploaded to TMS are signed by receivers and that it is the correct document for that shipment
- Verify the PODs are transferring correctly from TMS to SAP.
- Identify deliveries with Over, Short or Damaged [OSD] notations on the POD and report to CSR team
- Summarize issues or exceptions and remark in our TMS system
- In depth understanding of our process for carrier education purposes
- In depth understanding of logistics industrys standards and best practices
- Advise Team Leader of all current issues and exceptions
Preferred Requirements:
- Supply Chain Planner/Specialist or Logistics Industry prior work history is preferred
Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what its like to be at the top; connect with one of our recruiters and apply today.
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