Job Description: Responsibilities:
- Creates technical and sales instructor-led training content job aids, technical guides, and other training materials.
- Interface with content originators, stakeholders, and approvers to ensure cross-functional team alignment on training documentation.
- Monitor systems to ensure documents and workflows are approved in a timely manner.
- Effectively communicate and train to process improvement opportunities and technical content management system updates in Training and Development approval areas.
- Revises technical and sales training materials and content to include adherence to brand standards and necessary modifications found in periodic review cycles.
- Duties are varied based on the content needed and may involve technical research and will involve document design/layout expertise.
- Requires regular communication and stakeholder management along with project management partnerships.
- Participates in special training development projects tied to product launches by working with technical global materials.
- Liaise between subject matter experts, project managers and the print shop to ensure material print specifications, proofs and end products are available for weekly customer/sales/service training classes.
- Conduct regular audit of print material supply list.
- Works with initiators to rewrite, clarify or reconstruct training documents throughout the review cycle.
- Writes and edits technical or sales training related publications including training guides, quick reference material, operator notebooks, and training checklist along with other related documents.
- Integrates various sources of information into a uniform style and language for regulatory compliance and brand standards.
- Assists in developing documentation for instructional, descriptive, reference and/or informational purposes.
- Responsible for coordination of the review, approval and revision process in a Document Management System and ensuring necessary reviewers sign-off on material.
- Facilitates the periodic review of all material to ensure accuracy and compliance determining if content should remain as is, need modifications or be retired.
- Maintains content library and ensures materials are available for printing or can be accessed digitally through appropriate channels.
- Works independently within guidelines and policies, and receives minimal guidance.
- Collaborates effectively with Training and Development Project Managers, Trainer/Designers, leadership and subject matter experts to create, revise, and maintain technical training content using instructional Design software to be a resource for colleagues with less experience and provides functional guidance.
Knowledge/Skills:
- BS/BA in a technical/scientific field, technical writing.
- Demonstrated experience with creating and modifying content in Adobe Creative Cloud (ie InDesign, Adobe Acrobat Pro, Photoshop), Canva, PowerPoint.
- Excellent communication and organization skills.
- Demonstrated experience interfacing with multiple parties and managing differences in feedback on material to achieve final product.
- Familiarity with adherence to brand standards, creating instructor-led training modules, job aids, online tutorials, and other training materials.
- Understanding of quality system regulations and ISO standards.
- Strong stakeholder management skills.
- Meeting facilitation skills for document consultations and project debriefs.
- Demonstrated ability to handle multiple projects and timelines at one time.
Preferred:
- Knowledge of adult learning theory, training practices, principles and methods.
- Understanding of quality system regulations and ISO standards.
- Previous experience with Veeva Vault or other Content Management System.
- Previous copy editing and document design/layout experience.