The Domestic Operations Agent is responsible for the outcome of assigned client projects including customer service, tracking, routing, problem resolution, vendor compliance, and customer interaction.
Responsibilities:
- Ability to quote and route freight across multiple transportation channels and services.
- Quote customers on shipments timely and accurately.
- Communicate with sales on quotes timely to secure business.
- Track and trace domestic freight shipments moving via air/ground.
- Able to troubleshoot and overcome operational challenges by proactively communicating with clients and vendors.
- Assist local sales and domestic offices with air/ground freight issues.
- Communicate with customers, vendors, and suppliers regarding shipment status.
- Comply with TSA regulations regarding booking, routing of all air and ground shipments.
- Take booking requests, arrange shipments from beginning to end, to ensure bookings are made at current and accurate rates, and in the most cost-effective and time-efficient route.
- Communicate effectively with carriers, origin and destination locations regarding shipment status, special handling, and delivery processes.
- Proactively notify customers of the status of shipments. Reports customer complaints escalate shipping problems to management and participate in problem resolution.
- Provide assistance to other departments in daily work interactions, to identify, organize, and coordinate customer shipping requirements.
Qualifications:
- A team player who works well with others. A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy. We serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.
- High School diploma and/or GED required. Associates or bachelor's degree preferred.
- Minimum of two (2) years' previous Freight Forwarding experience.
- Proficient in MS Word, Excel, AS400 experience preferred, but not required.
- Excellent communication skills both verbal and written.
- High attention to detail and strong organizational skills to manage the volume of customer shipments and contacts.