Position Overview This position is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods. Driving, delivering, and pick-up using Encore owned, leased, or rented trucks with a gross vehicle weight of less than 26,001 lbs. Responsible for obtaining and maintaining a medium-duty DOT certification as required by state law (Non-CDL). This position reports to the Warehouse Operations Manager. Key Job Responsibilities Driving, Delivery, and Pick-up:
- Drive Encore owned, leased, or rented vehicles including vans and box trucks with a gross vehicle weight of less than 26,001 lbs
- Maintain set routes and schedules as directed by their supervisor to meet customer expectations
- Loading and unloading of vehicles
- Review orders for accuracy during both delivery and pickup to ensure all items are accounted for
- Ensure contents are properly secured inside of truck to prevent breakage or damage to gear
- Obey all applicable traffic laws and drive according to the weather/road conditions.
- Able to complete a manual and/or electronic log book, based on assigned region
Customer Service:
- Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers
- Maintain a positive relationship with all clients through effective communication and interaction
- Ensures consistent communication with Dispatcher on an as needed basis
Equipment Handling
- Assist hotel and warehouse team with pulling, receiving, and transportation of equipment
- Participate in annual physical inventory process
- Perform quality control and equipment staging in warehouse as directed.(driver's not allowed to leave trucks)
- Ensure all equipment is picked up and/or delivered on site
Vehicle Maintenance:
- Works with the dispatcher or warehouse supervisors to ensure that vehicles are well maintained through scheduled service appointments as required
- Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris
- Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip
- Maintain and replenish all vehicle fluids as needed - (e.g. wiper fluid, DEF, etc.)
- Identify mechanical maintenance needs as they occur
- Report any vehicle damages or traffic violations to immediate supervisor in a timely manner
Job Requirements
- High School Diploma / GED
- Drive trucks with a Gross Vehicle Weight Rating (GVWR) under 26,001 lbs
- Valid Driver's License minimum of 2 years driving experience
- Clean driving record
- Basic Computer Skills
- Exceptional customer service skills
- General knowledge of vehicle inspection and maintenance
- General understanding of proper load securement
- Proficient using GPS and other routing systems
- Ability to drive or sit for long hours at a time
- Good communication skills with internal and external customers
- High degree of team work with customers, peers, and managers
- General competencies skills in smart phone use
- Serve as a brand advocate and ambassador in every interaction
- Ability to maneuver vehicle in heavy city traffic conditions
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscience
- Ensures Accountability
- Instills Trust
- Communicates Effectively
- Action Oriented
Work Environment Work is generally performed in a hotel, warehouse, or vehicle on the road. Team members will frequently visit other Encore locations, and non-Encore venues for meetings, and/or deliveries. Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures, dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.