Location: all cities,WA, USA
DSHS ESA Public Benefits Specialist 5
The Economic Services Administration, Community Services Division has a leadership opportunity for a Public Benefits Specialist Supervisor (PBS5) to join our team in the Contact Center North East Geo. Team (CCNE). In this role, you will supervise a unitof Public Benefit Specialists who are responsible for gathering information regarding public assistance for numerous programs and correctly determining the client's eligibility. The ideal applicant will possess skills to develop, cultivate, and evolve the staff they lead and be creative in helpingtheir staff obtain job experience and knowledge while fostering an environment of growth.
Some of what you'll do.
* Supervise a unit of Public Benefits Specialists, ensuring compliance with policies, procedures, and performance standards through workload management and quality control.
* Conduct and arrange for technical and professional training for staff, including new hire onboarding and ongoing development.
* Analyze unit tasks, assign workloads, and monitor performance, including conducting employee appraisals and addressing performance issues.
* Hire new staff, recommend placements, and manage employee relations, including administering collective bargaining agreements.
* Develop and maintain partnerships with community organizations, respond to community requests, and address client complaints.
* Participate in management and supervisor meetings, strategic planning, and community outreach activities to further departmental goals.
* Serve as a member of the CSO management team, acting as a backup to the Administrator, and submitting periodic reports on unit operations.
What we're looking for
* In-depth knowledge of public assistance programs, including relevant State and Federal laws, regulations, and procedures.
* Strong understanding of determining eligibility criteria, with the ability to accurately interpret and apply program-specific rules and data.
* Proven ability to supervise, train, and develop staff, manage workload distribution, and maintain quality and productivity in a high-pressure environment.
* Exceptional communication skills, including the ability to express ideas clearly, handle difficult situations, and build effective working relationships across diverse groups.
* Analytical skills to evaluate performance data, identify trends, and make informed decisions to improve program outcomes.
* Proficiency in managing complex technical regulations and procedures, and effectively multitasking in a fast-paced office setting.
Who should apply?
* One year of experience as a Public Benefits Specialist 3 or 4
OR
* Bachelor's degree and three years of experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in public assistance eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information
Out-of-state experience, conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs can be considered toward experience
Related employment experience may substitute year for year for education
Please submit the following in addition to your application:
* Letter of interest
* Chronological resume
* Three current professional references
Questions? Please contact ...@dshs.wa.gov OR call (360) ###-#### and reference job number 10288.
Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) ###-####. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-###-####.
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