Dual Rate Hotel Front Office Supervisor
: Job Details :

Dual Rate Hotel Front Office Supervisor Dual Rate Hotel Front Office Supervisor Apply locations: Wilkes-Barre, PA Time Type: Full time Posted on: Posted 2 Days Ago Job Requisition ID: R-02603 JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES When Front Desk Clerk: Anticipates guests' needs,responds promptly, and acknowledges all guests, however busy and whatever time of day. Maintains positive guest relations at all times. Resolves guest complaints, ensuring guest satisfaction. Maintains complete knowledge at all times of: All hotel features/services, hours of operation. All room rates, special packages, and promotions. Daily house count and expected arrivals/departures. Scheduled daily group activities. Obtains assigned bank and ensures accuracy of contracted monies. Keeps bank secure at all times. Answers department telephone, using correct greeting and telephone etiquette. Processes all guest check-ins. Verifies registration card information with the guest. Obtains back-up information for guest credit/payment method and inputs into system; collects cash when designated. Directs Bell Person to escort guest and transport their luggage to the room. Handles overbooked or walked guests. Accepts and records wake-up call requests. Monitors, sends, and distributes guest faxes. Communicates pertinent guest information to designated departments (i.e., special requests, amenity delivery). Resolves discrepancies on the room status report with Housekeeping. Matches the bucket check to in-house guest ledger report; reports discrepancies to supervisor/manager. Processes all check-outs. Processes adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Promotes superior guest service. Starting Rate: $11.50/hr When Front Office Supervisor: Performs various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys, and contacting housekeeping or maintenance when guests report a problem. In addition to managing the daily operations of the front desk, provides front desk clerks with necessary training and support. Maintains all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes. Tracks and posts appropriate food, liquor or telephone charges to guests' accounts. Completes bookkeeping duties, like balancing accounts and conducting nightly financial audits. Records and refers patron comments and complaints to the appropriate hotel management. Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities, and computer system. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service. Starting Rate: $17/hr Minimum Qualifications: High school graduate or equivalent vocational training certificate. Good communication skills both verbal and written. Ability to compute basic arithmetic. Provide excellent guest service and maintain a professional demeanor. Ability to input and access information in the property management system/computers/point of sales system. Some college or training in hospitality industry. Previous experience as Front Desk Clerk. Must be able to work various shifts, weekends, holidays, and flexible hours. Must be able to withstand prolonged standing. Work Shift: Regular Knock, knock. Hear that sound? That's opportunity! About Us What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe The Spirit of Aquai . Its principles of welcoming, mutual respect, cooperation, and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.#J-18808-Ljbffr