ResponsibilitiesPOSITION PURPOSE: Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to lead DUG Clerks/Shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines. KEY ACCOUNTABILITIES:
- Lead all aspects of DUG operations.
- Review and manage Metrics That Matter on a daily/weekly basis with DUG staff and Store Director.
- Ensure DUG department meets standards for cleanliness, organization and all marketing materials are fresh.
- Perform initial validation smoke test hosted by Corporate Implementation team.
- Facilitate training for all DUG employees, including on-demand employees.
- Ensure all DUG employees are following proper processes and procedures.
- Ensure customer satisfaction with the DUG experience.
- Ensure all orders are shopped and staged on time prior to customer arrival time.
- Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).
- Facilitate store employee awareness, have DUG huddles throughout the day.
- Ensure service centric customer facing employees can answer all DUG FAQ's.
- Ensure service centric customer facing employees are handing out DUG flyers and talking DUG to our customers.
- Facilitate customer awareness of DUG services.
- Drive sales visiting neighboring businesses explaining DUG services.
SKILLS AND EXPERIENCE:
- Excellent customer service skills.
- Possess good communication skills, both verbal and written.
- Strong teamwork and interpersonal skills.
- Possess leadership skills and the ability to influence the work of others.
- Must be able to motivate team members to achieve department goals.
- Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.
PHYSICAL ENVIRONMENT:
- Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
- Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
- Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
- Willingness to work independently in a fast-paced environment.
Union and Non-Union: The pay range is $17.25 to $18.25 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (between 7-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).