GENERAL SUMMARY:The E-Commerce Books & Media Clerk Processor I is a full-time position under supervision of the E-Commerce Books & Media Manager. The E-Commerce Books & Media Clerk Processor I identifies and selects donated products for sale online, thoroughly examines each product to determine the correct condition, manufacturer and other pertinent criteria, takes detailed, clear and appropriate photos, and writes concise, appealing and accurate descriptions necessary to list items on the best online and maximize E-Commerce Books & Media sales. ESSENTIAL DUTIES & RESPONSIBILITIES:
- Lists and photographs items accurately and concisely to minimize the need for customer inquiries.
- Observes, photographs, and thoroughly discloses any quality issues or damage to items.
- Identifies rare, collectible and/or unique items which will generate higher online selling prices.
- Responds to customer service inquiries assuring effective communication and customer service.
- Ensures a clean, organized work and storage area.
- Cleans and tests products as needed.
- Accurately assists in appropriately packing and shipping items to minimize damage during shipping.
- Identifies process improvement opportunities and possible solutions under the direction of the E-Commerce Books & Media Manager.
- Ensures own on-line buying and selling does create a conflict of interest or a perception of a conflict of interest for the organization.
- Meets qualitative and quantitative performance standards as established by the company.
- Ensures compliance with all Goodwill Industries of Sacramento Valley and Northern Nevada policies, CARF standards, and safety and security regulations.
- Performs other duties as assigned.
RequirementsQUALIFICATIONS:
- High School graduate or equivalent.
- Must be 18 years of age or older.
- Knowledge of digital camera use, and ability to take acceptable digital photos for online listings.
- Ability to effectively communicate, including reading and writing in English.
- Knowledge of antiques and collectibles highly preferred
- Ability to interpret books, book covers, and genres.
- Previous experience writing for on-line auctions preferred.
- Must have an inclination toward repetitive and routine tasks.
- Ability to proficiently use Microsoft Outlook, Excel, and Word.
- Experience listing comparable merchandise on online platforms preferred.
- Knowledge of online software and research preferred.
- Ability to work a flexible work schedule, including weekends and holidays.
- Must not present a direct threat to the safety and health of self, others or property.
- Must provide proof of identification and eligibility to work in the United States of America.
- Must pass a drug and background screening.
- Must be able to perform essential functions E-Commerce Books and Media Clerk Processor I job description with or without reasonable accommodation.
- Must meet qualitative and quantitative performance standards as established by the company.
POSITIONS SUPERVISED:
POSITION INFORMATION:This position is a full time, non-exempt position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; Paid Holidays, Vacation and Sick Leave. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc.WORK CONDITIONS/HAZARDS:The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to drive, stand, walk, sit, use hands and fingers, handle or feel objects, reach with hands and arms, climb or balance, stoop, kneel, crouch or crow and talk or hear. The employee must be able lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds. Work environment is usually hectic/fast paced with regular instances of critical or unusual situations.The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. This job description does not cover all the activities, duties or responsibilities required of this role. Omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice to accommodate the needs of the organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Salary Description $17.00 an Hour