Location: all cities,NY, USA
Job Description
The Ecommerce Operations and Logistics Manager is responsible for managing the end-to-end operations of the ecommerce business across DTC, B2B, and marketplace channels (Amazon) for North America. This role will oversee order fulfillment, inventory management, supplier relationships, process improvements, and cost control to ensure efficient and scalable logistics that support business growth. The ideal candidate will be detail-oriented, data-driven, and have a proven track record of optimizing operations to enhance customer satisfaction and business profitability.
The role serves as key leader in managing ecommerce logistics and operations, reporting directly to the Director of Digital Sales.
* Order Fulfillment Management: Oversee the complete order fulfillment process for DTC, B2B, and marketplace channels, ensuring timely, accurate delivery and seamless customer experience.
* Inventory and Demand Management: Maintain optimal inventory levels, minimize stockouts and overstock, and collaborate with sales and merchandising teams to forecast demand and plan inventory accordingly.
* Supplier and Vendor Management: Manage relationships with suppliers, dropship partners, and third-party logistics providers, negotiating favorable terms and ensuring service level agreements are met.
* Cost Control and Packaging Optimization: Monitor and control operational costs, including shipping, warehousing, and packaging, and implement strategies to minimize expenses while protecting products during transit.
* Process Improvement and Automation: Continuously analyze and improve operational processes, implement automation tools to streamline order processing, and reduce manual errors.
* Technology Integration and Systems Management: Oversee the integration of logistics and order management systems with ecommerce platforms, ensuring efficient, automated, and centralized order processing across all sales channels.
* Performance Tracking and Reporting: Monitor key performance indicators (KPIs) related to operations, generate reports on logistics performance, and provide insights to senior management for strategic decision-making.
* Compliance and Risk Management: Ensure compliance with local, national, and international regulations, manage Amazon-specific requirements, and mitigate risks within logistics operations, including supply chain disruptions.
* Scalability and Capacity Planning: Develop scalable logistics solutions to support business growth, plan warehouse capacity for peak periods, and expand operations to new markets or increased order volumes.
* Customer Experience and Collaboration: Work with customer service and marketing teams to resolve operational issues, align logistics with promotional activities, and enhance the overall customer experience across all channels.
The annual compensation for this position is $75,000- $85,000