Job DetailsLevelExperiencedJob LocationCorporate Headquarters - Acworth, GADescription Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow. - NK Chaudhary, founderJaipur Living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings.Headquartered in a northwestern suburb of Atlanta, Jaipur Living designs, manufactures, and distributes rugs and other textiles through its extensive network of high-end interior designers and design firms, national retailers, and third-party ecommerce partners. The company continues to grow rapidly, experiencing double-digit annual growth every year for the past decade. This growth can be attributed to the care Jaipur Living puts not only in their customers, but their employees as well. Employees at Jaipur Living are encouraged to collaborate, think independently, and stretch the creative process to develop new ways of marketing and distributing their products around the world. In August 2022, the company opened a new studio adjacent to its headquarters that, at over 17,000 square feet, functions as a communal space for design professionals to visit to experience Jaipur Living's products. The studio encapsules not only our beautiful product but also ways Jaipur makes lives beautiful through The Jaipur Rugs Foundation.What we do for our team members:
- Comprehensive Benefits: Company Paid Holidays, PTO, Parental Involvement Leave, Maternity/Paternity Leave, EAP, No Cost Employee Medical Plan, Vision, Dental, and Company Paid Life Insurance. We also include a match on retirement (401K/Roth).
- Career Development: We're committed to providing growth for career development within the company, supporting our team members' aspirations with a well-defined succession plan that includes a variety of training and development opportunities.
- Pet-Friendly Workplace: We welcome your furry friends! Our 'Bring Your Dogs to Work' policy creates a pet-friendly atmosphere, allowing our team members to enjoy the companionship of their dogs during the workday.
- Wellness Support: Not only do we support an active lifestyle with our on-site basketball court and yoga studio, but we host quarterly mental health events to assist in creating a well-rounded work-life harmony for our team members.
- Sustainability Efforts: Reuse, Renew, and Refresh by joining our Green Team! Responsible for harvesting from the organic community garden, donating goods to local pet shelters and schools, creating educational workshops, leading nature walks, and much more, they promote well-being through sustainable practices.
Our Values Empowerment • Inclusiveness • Responsibility • Progressive Learn more about our company story here: The Jaipur Rugs Foundation Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful.Learn more about the Jaipur Rugs Foundation here: OverviewAs an eCommerce Account Manager, you will be responsible for managing multiple facets of our ecommerce business, including customer relationships, promotions, product content, supply chain operations, pricing strategy, marketing, and merchandising. You will partner closely with key customers to drive growth. Self-motivation, good judgment, ability to influence, analytical talent, and exceptional communication are essential to succeed in this role.Essential Duties & Responsibilities:Communication & Relationship Management
- Serve as the main point of contact for trading partners, addressing inquiries and providing support.
- Serve as the primary day-to-day contact for trading partners, addressing routine inquiries and providing operational support.
- Foster strong relationships with key stakeholders in partner organizations.
- Build strong relationships with operational stakeholders in partner organizations.
- Actively seek feedback and adapt strategies to enhance partnerships.
- Create actionable plans to enhance business relationships.
- Oversee the partnership of your account(s) as a key contact and solution provider, proactively identifying issues and developing solutions
Promotion, Pricing, & Product Content
- Responsible for communication regarding promotions, pricing, and product content.
- Manage content, pricing, and promotional strategy for your account(s) while working across multiple teams to ensure quality, timeliness, and effectiveness.
- Plan and execute promotional campaigns in collaboration with partners.
- Execute promotional campaigns with a focus on account growth and operational efficiency.
- Coordinate cross-functionally with marketing, merchandising, and logistics teams to ensure timely product updates.
Analysis & Strategy
- Analyze sales data and performance reports to assess account effectiveness.
- Analyze reports and merchandising data to assess account performance.
- Identify trends, insights, and opportunities for growth.
- Conduct regular sales and activity analysis to determine the performance of the customer portfolio and identify areas for improvement to meet/exceed targets.
- Conduct competitive analysis to evaluate market trends and identify new opportunities to continually acquire market share.
- Support broader competitive analysis efforts to contribute insights for growth.
- Use insights to inform account strategies and product offerings.
Operational Management
- Oversee product listings on online marketplaces, ensuring accuracy and completeness.
- Troubleshoot issues related to product data and listings.
- Work closely with internal teams (e.g., marketing, logistics) to align strategies and drive account performance.
- Stay informed about industry trends, competitor activities, and market conditions.
- Demonstrate strong time management and decision-making skills with an ability to prioritize high-impact initiatives.
- Ensure partner compliance with operational guidelines and document account activities thoroughly.
QualificationsSkills & Minimum Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Bachelor's degree in Business, Marketing, or related field
- 2 to 4 years in e-commerce account management or related field
- Experience with online marketplaces (e.g., Amazon, Wayfair, Houzz, Rugs Direct, and Target) is preferred.[SB1] [CA2]
- Familiarity with managing relationships for a manufacturer or distributor.
- Familiarity with 1P and 3P selling models is a plus.
- Strong analytical ability and experience manipulating data in Microsoft Excel.
- Strong verbal and written communication skills to engage with partners and internal teams.
- Organizational abilities to manage multiple accounts and prioritize tasks effectively.
- Ability to seamlessly work across functional and organizational boundaries, and reputation for influencing others and earning trust across levels and organizations.
- Proven negotiating skills, influencing abilities, and relationship management experience.
- Self-starter with the ability to work independently and collaboratively.
Physical Requirements:
- Remaining in a seated position for long periods of time
- Standing is to remain on one's feet in an upright position without moving about
- The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period
- Lifting and transporting items that could weight up to 25 pounds
- Entering text or data into a computer by means of a traditional keyboard
- Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly
- The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone
- Clarity of vision to see computer screens and workspace
Employment at Jaipur Living is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.