With over 70 years of backyard cooking experience, Middleby Outdoor has three of the top brands in outdoor cooking (Char-Griller, Masterbuilt and Kamado Joe). We strive for excellence in designing and building the most innovative products in the industry and markets we serve. We create a work environment that is conducive to building long-term employees who are motivated and dedicated to manufacturing quality products while upholding the highest standards in business ethics. Our mission is to build great products and greater relationships with a vision to lead the way with integrity and intelligence.
SUMMARY
Middleby Outdoor is seeking an experienced and results driven eCommerce Retail Marketplace Account Manager. This is an exciting fast paced role where you will build business relationships and execute growth strategies for the Middleby Outdoor portfolio of brands that include Kamado Joe, Masterbuilt and Char-Griller. As a part of the Ecommerce US team and reporting into the Sr. Manager of Ecommerce you will be responsible for managing a vast array of functions including daily account management, performance management, partner relations, data analysis, brand growth strategy, development and execution, merchandising, online sales, This position integrates and collaborates with both internal and external cross-functional teams and is a key contributor in executing our joint business plan(s).
Essential Duties and Responsibilities
- Oversee daily management and operations of our and Marketplace accounts ensuring compliance with customer policies and best practices. Monitor Account health metrics and address issues to proactively to maintain good standing.
- Act as the key point of contact for Amazon US+EU and Marketplace accounts managing daily tasks and requests, working closely with internal cross-functional teams' and external customer POC's.
- Execute merchandising and promotional requests. Track performance and report out.
- Work cross functionally to curate and optimize catalog(s), product assortment(s) content refresh and A/B testing to improve conversion metrics, customer UX, discoverability
- Monitor competitive landscape, pricing, product reviews/ratings, customer feedback. Identify trends and recommendations for improvement
- Own compliance requests and routing of all notifications.
- Works closely with Operations to reduce chargebacks and shortage claims.
- Monitor inventory levels, provide forecasting inputs
- Stay updated on ecommerce customer policies, tools and features to leverage new opportunities
QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty and responsibilities listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION / EXPERIENCE
- Bachelor's degree or equivalent experience
- Minimum 2+ years of eCommerce experience specifically with online retail marketplaces
- 2+ years direct account management to include Walmart.com; Wayfair.com; Target.com
- Shopify, Salsify, SharePoint and NetSuite experience a plus
- 2+ years in a customer facing role
- Demonstrated ability to navigate large matrix organizations and effectively working with cross functional teams
- Basic understanding of supply chain management and forecasting both domestic and DI models
SKILLS AND COMPETENCIES
- Marketplace operations- PO Processing, forecasting, demand planning, inventory management
- Experience with Direct Import and Domestic ship models
- Performance analysis- KPI tracking and reporting skills
- Product listing Management- Creation and Optimization; A/B testing
- Experience managing multiple projects simultaneously with a focus on meeting deadlines and achieving goals
- Strong analytical skills and a proficiency in Excel or similar tools.
- Demonstrate a high level of sense of urgency, time management, and prioritization skills.
- Strong analytical, organizational, and problem-solving skills
- Integrity, credibility, and dedication to the business
- Comfort with fast paced and changing work environment.
- Communicate with co-workers, customers, and various business contacts in a courteous and professional manner.
- Ability to work independently as well as collaboratively within a team.
- Self-motivated, proactive, and resourceful, with a positive, professional attitude.
- Excellent verbal and written English language skills required. Read, interpret, and analyze correspondence, memos, reports and tables.
- Commitment to perpetually staying updated with eCommerce trends, marketplace policies and emerging technologies.
WORK ENVIRONMENT
- Hybrid work in office environment
- Knowledgeable of office administration principles, practices and techniques
- Dedicated to company and personal core values
BENEFITS
- Competitive salary
- Hybrid office schedule
- Generous Paid Time Off + company paid holidays
- Health Savings Account with a company paid HSA contribution when enrolled in the traditional high deductible BCBS medical plan with HSA
- Dental and vision plans
- Legal and supplemental insurance available
- 401(k) Match
- Paid parental and major medical leave
- Company paid basic life, AD&D, short-term and long-term disability insurance
- Employee assistance program
- Employee discounts and rewards
ABOUT THE COMPANY
Learn more about our story and our products at www.chargriller.com, www.masterbuilt.com, and www.kamadojoe.com. Middleby Outdoor is a subsidiary of Middleby Corporation.
Middleby Corporation is a fast-growing and profitable global manufacturer of commercial foodservice, food processing and residential cooking equipment with approximately $4 billion in revenue headquartered in Elgin, IL. Sales of the company's products are marketed under 100+ different brands. The company has 55+ manufacturing operations (including 20+ international) and 10 international distribution offices. Middleby has grown from approximately $100 million in revenues since 2001 and was named a Fortune Magazine's Fastest Growing Company in 2014 and 2015. Forbes included Middleby in their list of the World's Best Employers for 2021.
Middleby Outdoor proudly supports diversity in the workplace and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Employment type: Fulltime, Monday - Friday