Ecommerce Operations Coordinator
: Job Details :

Responsibilities:

• Manage product uploads and site updates, ensuring products are accurately listed and collections are curated to support featured stories and email campaigns.
• Act as the main point of contact for all e-commerce customers, addressing inquiries via phone and email with a focus on maintaining high customer service standards.
• Oversee the eCommerce return process, coordinating with retail teams and warehouse for efficient order fulfillment and managing omnichannel initiatives.
• Collaborate with the E-commerce manager to create and update email templates, managing the email calendar, KPIs, and content strategy, while distributing monthly activations for leadership feedback.
• Review daily sales and pre-orders, ensuring proper allocation and fulfillment across retail stores and 3PL providers.
• Assist with digital business needs, including site testing, product imagery, blog creation, product copy updates, and weekly reporting on sales performance and key KPIs.
• Coordinate client outreach for post-purchase follow-ups, new collections, and special projects, while tracking progress and ensuring personalized service.
• Collaborate with third-party customer service teams and shipping providers to resolve complex issues and ensure top-tier service.

Qualifications:

• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong understanding of luxury clientele, language, and customer service expectations.
• Excellent verbal and written communication skills, with a customer-centric mindset.
• Ability to handle high-pressure situations with diplomacy and professionalism.
• Strong multitasking capabilities, time management, and teamwork skills.
• Proficient in Microsoft Office Suite, experience with Shopify and Klaviyo preferred.
• Self-motivated, proactive, and accountable, with an ability to work independently.