Overview:
The Ecommerce Operations Specialist is responsible for supporting the day-to-day ecommerce curbside pickup operations as well as the primary point-of-contact for stores for rollouts, questions, and issues with external delivery partners.
This individual is the “go-to” person within the store network with a deep understanding of how to shop, checkout, stage, and deliver online orders to customers curbside. They are responsible for communicating to District Directors and Store Managers Ecommerce KPIs and coach the store teams to achieve performance goals. The Specialist will aide in training all shoppers in districts and work in tandem with District Directors and Store Managers on maintaining appropriate head count and shopper availability to maximize ecommerce sales with appropriate schedule coverage. The Ecommerce Operations Specialist will report directly to the Ecommerce Operations Manager.
Essential Functions:
Customer Experience
- Sends daily / weekly out-of-stock and performance reports to eCommerce team, Store Operations, and Stores ; partners with store operations to share best practices to improve performance
- Reviews live issue reporting and communicates to stores immediate opportunities and risks
- Monitors store staffing to ensure coverage and coaches store teams on ways to improve their scheduling
- Coaches store teams on excellent customer service practices to build repeat curbside business
Growth
- Executes plans to support business needs to drive sales, performance, and efficiency
- In partnership with the Ecommerce Operations Manager, continuously explores ways to drive process improvement
- Supports pilot projects to develop business cases for future programming
Support
- Supports ecommerce operations at all stores within given region(s)
- Subject matter expert on ecommerce procedures, standards, and policies
- Visits stores to monitor program standards, coach / train store teams and gather feedback from the field. Travels up to 50% of the time.
- Assists with the communication and rollout of all new programs, operational changes, and promotions
- Conduct meetings, conference calls and training sessions on a regular basis with stores
- Supports the Educate and Enrich training for store personnel that operate the ecommerce program: In-Store Shoppers, Front End Managers, Cashiers, Store Managers / ASMs.
- Responsible for launching the Sprouts' ecommerce service in new Sprouts locations.
- Attends meetings with third-party providers to review day-to-day operations and upcoming features.
- First point of contact for stores regarding eCommerce question. Will monitor eCommerce email and respond to store questions and inquiries. Escalate issues to Ecommerce Operations Manager when necessary
- Reports catalog issues to Ecommerce Merchandising Manager as needed
- Supports delivery services as needed.
- Other related duties as assigned
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Knowledge, Skills, Abilities and Physical Requirements:
- Bachelor's degree preferred, with minimum three (3) years of grocery operations experience
- Relevant experience as a shopper (in-store or delivery service) preferred
- Training experience preferred
- Effective communication skills, both written and verbal
- Strong interpersonal skills with a passion for the customer experience
- Strong communication and presentation skills
- Above average writing, analytical, problem assessment, and problem‐solving skills
- Ability to read and interpret metrics reporting with solid skills with Microsoft Excel and other productivity tools (i.e. Tableau, PowerBI).
- Working knowledge of Microsoft Office Suite including Word, Powerpoint, and Outlook
- Ability to operate front end equipment, register, calculator, scanner, etc.
- Ability to work well alone and as part of the team
- Must be willing to work weekends and some evenings
- Able to maneuver a utility cart holding 20 lbs. requiring a force up to 35 lbs., up to 2 hours, a distance up to 20 feet.
- Be able to walk up to 3 miles in an 8-hour shift
- Be able to perform other related duties as assigned
- Travel is up to 50% to support the business
Benefits:
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
- Competitive pay
- Sick time plan that you can use to support you or your immediate families health
- Vacation accrual plan
- Opportunities for career growth
- 15% discount for you and one other family member in your household on all purchases made at Sprouts
- Flexible schedules
- Employee Assistance Program (EAP)
- 401(K) Retirement savings plan with a generous company match
- Company paid life insurance
- Contests and appreciation events throughout the year full of prizes, food and fun!
Eligibility requirements may apply for the following benefits:
- Bonus based on company and/or individual performance
- Affordable benefit coverage, including medical, dental and vision
- Health Savings Account with company match
- Pre-tax Flexible Spending Accounts for healthcare and dependent care
- Company paid short-term disability coverage
- Paid parental leave for both mothers and fathers
- Paid holidays
Get Paid Every Day!
Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday.
You can learn more by visiting
Why Sprouts:
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.
California Residents: We collect information in accordance with California law, please see here for more information.