Scope of Work:Reporting to the Senior eCommerce Manager, the eCommerce Specialist will focus on optimizing and driving the eCommerce experience as well as coordinating all aspects of day-to-day eCommerce operations. This individual will be responsible for creating a best in class content experience on all retailer vendor partner websites and on our own websites across all brands (Arrow, Pony & Jorgensen). Responsibilities:
- Partner with Senior eCommerce Manager to build and execute site experiences across our own websites and retailers' websites.
- Own entire online listing process from end-to-end including bringing listings live.
- Manage product listings, including product titles, descriptions, images, videos, and all other applicable product attributes.
- Continuously optimize product detail page copy, titles, descriptions, and keywords to improve the customer shopping experience and increase SEO relevance.
- Audit retailer websites to identify gaps in existing marketing content and curate new content as applicable.
- Collaborate with Product Management on product launch strategy.
- Onboard new eComm accounts and own the process from start to finish, including customer setup in ERP, SKU setup & coordinating with IT on EDI integration.
- Manage customer accounts and provide a high level of support, addressing any concerns promptly.
- Regularly review and interpret KPIs and analytics and translate the data to establish actionable plans for improvements and optimizations.
- Manage relationship and day-to-day interactions with our 3PL's .com fulfillment team including monitoring performance.
- Monitor inventory levels of .com drop ship SKUs at our 3PL and coordinate transfers as applicable to prevent lost sales.
- Contribute to the development of the strategy for site features/functionality and execute these across categories to achieve sales and site-level goals.
- Provide weekly reporting on eCommerce consumer sales and processed POs to support eCommerce business.
Requirements:
- Bachelor's degree or equivalent experience.
- At least 2 years of experience working in eCommerce or a related field.
- Familiar with relevant eCommerce platforms and tools, including Google Analytics.
- Proficient in Microsoft Office, especially Excel.
- Detail oriented and deadline-driven with a strong a sense of urgency.
- Extremely well organized and able to manage multiple projects simultaneously.
- Highly effective written and verbal communication skills.
- Able to work independently within a cross-functional team environment; team player and collaborator.
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