Location: Kingston,NY, USA
Ed Navigator
Company: HealthAlliance Hospital
City/State: Kingston, NY
Category: Clerical/Administrative Support
Department: Patient Experience
Union: No
Position: Full Time
Hours: M-F 3p-11p
Shift: Evening
Req #: 40133
Posted Date: Aug 02, 2024
Hiring Range: $22.21/HR-$27.92/HR
Apply Now
External Applicant link ( Internal Applicant link
Job Details:
The Emergency Department Care Navigator is responsible for ensuring an exceptional patient experience in the Emergency Department. The position has direct accountability for meeting the non-clinical needs of patients and caregivers by providing updates, liaising with the clinical team and coordinating follow up needs. The ideal candidate possesses strong interpersonal skills, works comfortably with a diverse population and handles multiple tasks well. The position operates under the supervision of Case Management and Patient Experience. RESPONSIBILITIES
+ Conduct regular rounds on Emergency Department patients and waiting areas to create a welcoming environment, and address any immediate needs.
+ Serve as a point of contact for patients to share concerns, expectations, and unmet needs; liaising with the appropriate staff members to ensure quick resolution of issues to support patient satisfaction.
+ Collaborate with the care team to identify potential barriers to patient adherence, such as appointment scheduling, transportation, pharmacy access, and financial concerns.
+ Help patients schedule necessary follow-up appointments in real-time before their discharge from the Emergency Department.
+ Thoroughly document all, interactions, and correspondences in the electronic medical record and any other required systems.
+ Identify areas for improvement in patient care and outcomes, providing recommendations for enhancing the healthcare delivery process.
+ Ensure that patient rooms and waiting areas are clean, comfortable, and safe, contributing to a conducive atmosphere for treatment.
+ Maintain proficiency with Patient Rights, HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), and other regulatory requirements and internal processes to ensure compliance.
+ Offer fair, accurate, and impartial information and assistance to individuals eligible for the Marketplace, Medicaid, Children's Health Insurance, and commercial plans.
+ Perform other duties assigned to support the smooth functioning of the Emergency Department and patient care.
QUALIFICATIONS/REQUIREMENTS EXPERIENCE
+ 3-5 year's healthcare, direct customer service or managed care experience.
EDUCATION
+ Bachelor's degree required with specialization in health-related fields; public health, business, communication or other.
LICENSES/CERTIFICATIONS
+ N/A
OTHER
+ Superior customer service skills. Professional and courteous demeanor. Ability to handle stressful situations in a high acuity health care network.
+ Ability to communicate effectively both verbally and in writing.
+ Ability to establish rapport with the public.
+ Ability to handle and safeguard confidential information.
+ Sound professional judgment; maturity; courtesy empathy; keen sensitivity; flexibility; dependability.
+ Bi-lingual competency a plus.
About Us:
HealthAlliance Hospital
Benefits:
We offer a comprehensive compensation and benefits package which includes:
+ Health Insurance
+ Dental
+ Vision
+ Retirement Savings Plan
+ Flexible Saving Account
+ Paid Time Off
+ Holidays
+ Tuition Reimbursement
Apply Now
External Applicant link ( Internal Applicant link
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