Editor/Writer
: Job Details :

Location: South Jordan, UT - ON SITE

Pay: $19.16/hour on W2

Contract Length: 1-year contract with potential for permanent hire

1 round of interviews on Zoom, top candidates will be asked for a writing sample

The Analyst supporting written Client Relations/Senior Investor inquiries and concerns will ensure Firm compliance with regulations governing the handling of Client Complaints. The primary function of this position is to ensure Firm compliance with regulations governing the handling of Operational Client Complaints. They are responsible for investigation, research, and resolution of a large volume of assigned cases in a formal written format to communicate the firm's decision to the client. This position may also be responsible for various operational responsibilities within Client Relations, including Settlement processing, Privacy Opt Out processing, and incoming telephone calls, other projects may be assigned on an as-needed basis.

Skills:

• Knowledge of Loan Operations strongly preferred
• Highly motivated, energetic and confident team player
• Attention to detail
• Strong communication skills. Essential for interacting at all levels, across business disciplines and regions
• Willingness to learn and take ownership of completing tasks
• Ability to multitask and handle large volumes of work at a fast pace
• Works well under pressure to meet deadlines
• Strong time management skills
• Strong problem-solving skills/Ability to dissect a problem and provide clear and concise explanations to clients and colleagues
• Flexibility
• Good working knowledge of Microsoft Excel

Education:

Bachelor's Degree required