Who We AreThe CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region's economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.Job SummaryThe full-time Education Specialist will create memorable experiences for guests at the NASCAR Hall of Fame, focusing on facilitating and supporting family and adult programs such as team-building activities and other public events. They will enhance guests' learning experiences by assisting with on-site museum explorations. Additionally, the Education Specialist will collaborate with the Exhibits and Curation teams on exhibit installations, data management collection, and other related tasks. This role also includes assisting general admission guests by working as a Team Member during normal operating hours, including some nights, weekends, and special events at the NASCAR Hall of Fame.Job Responsibilities
Essential Job Duties- Supporting educational programs but not limited to public programs events, team builds, school groups and camp programs including providing group orientations, leading or supporting program delivery with groups and guest, monitoring and preparing supplies and materials, providing logistical support, assisting with hands-on activities, and setting up space and clean up after activities
- Provides all guests with exceptional customer experience including day guests, members, groups, public programming, or events
- Providing exhibit and curatorial support through administrative functions including data management of collections, installation and de-installation of exhibits
- Assists guests in all museum areas providing directional guidance, gallery tours, NASCAR knowledge and guidance on using a variety of exhibit interactives including but not limited to qualifying, simulators and pit challenge
- Maintain ongoing knowledge of exhibits, NASCAR history and stays abreast of updates in the building
- Staffs internal and external events as needed including facilitating interactives, giving tours, and providing logistics support. This includes working NASCAR related events including but not limited to, Charlotte Race Weekends, NHOF Induction Weekend, and team announcements. These events may require hours outside of normal NHOF hours open to the public.
- Monitors building to ensure cleanliness and guest safety
- Performs regular checks during shift of equipment and exhibits to ensure proper operation
- Assists in management of crowd flow to maintain efficient guest movement throughout the building
- May perform other duties as assigned
Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences Champion CRVA's mission, vision and core values and comply with organizations policies and procedures. Scope of Responsibility
- Work with guests of all ages including day guests, groups, and event attendees
- Work with large number of individuals (upwards of 300 plus) at one time
- Work with adults and families in group settings
Supervisory Responsibility
- There is no supervisory responsibility
Knowledge and Skill Requirements
- Bachelor's degree or pursuing a college degree in a science field or education is preferred or at least 3 years' experience working with children (ages 3-18)
- Must have at least 3 years of prior experience working in an educational setting with students pre-k to grade 12 (including a museum, after-school, or youth program).
- Prior success in the delivery of quality customer service.
- Adapting to changing daily schedules, assignments and needs to meet guest and visitors needs.
- Experience working with adults as a facilitator to meet specific objectives.
- Must be creative and resourceful in solving problems.
- Strong understanding of science concepts that are relevant to exhibitions.
- Must enjoy working with people of all ages and diverse backgrounds.
- Displays a positive, engaging attitude
Education and Experience
- Prior success in the delivery of quality customer service
- Must be creative and resourceful in solving problems
- Must enjoy working with people of all ages and diverse backgrounds
- Additional knowledge of NASCAR and motorsports is beneficial
Physical Demands
- Must be able to stand and walk for up to 6 hours at a time
- Must be comfortable with and able to climb and descend stairs
- Must be able to push carts up ramps (weight of 40 -50 lbs.)
- Must be able to lift 35-40 lbs.
Work Environment
- The work environment can be high paced and intense for 3-4 hours at a time
- Requires ability to adapt to various guest age groups
- The noise level may vary dependent on the activity of the building
- Ability to work flexible schedule and varying hours; including weekends and evenings is required
- Ability to work high visitation days, including but not limited to holidays, race weekends and induction
Travel Required
- There is no travel required
What We Offer
- Education Reimbursement
- 457 Plan
- CRVA University
- Employee 1st Culture
- CORE Values
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Our employee first culture requires engagement and engagement can't happen without the voices of many talented and diverse individuals charting our direction. Diversity and Inclusion is a shared responsibility for every employee at the CRVA. We are committed to respecting, valuing, and celebrating the unique personal differences that make us a stronger organization. Diverse candidates are encouraged to apply.