Location: Warren,PA, USA
An EFT Processor l is responsible for processing all daily reports. This individual replies to e-mails on assigned days, processes incoming and outgoing mail, process responses to FISERV for disputes, completes work queues from CARE/Nautilus, and assists in completing thresh disputes.
Essential Functions * Process all incoming and outgoing Mail accurately adhering to all bank policies and procedures * Ensures all daily reports are completed for movement of funds Chargebacks, Representments, and Customer Adjustments * Completes daily work queues within CARE/Nautilus * Ensure compliance with all established Federal Regulations for EFT transactions (Regulation E) * Perform all operational support duties within the EFT Department * Ensure all dispute responses from FISERV are attached properly to each dispute case * Respond to E-mails on assigned days from Contact Center and Branches with exemplary customer service in the established timeframe * Participate in job specific training * Assist in processing Thresh Dispute Items * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Handle other projects on request. * Remain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issues QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma preferred Work Experience 2 - 6 years ACH processing, accounting, operations or other directly related bank experience preferred General Employee Knowledge, Skills, and Abilities * Ability to establish effective working relationships among team members and participate in solving problems and making decisions * Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written * Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information * Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information * Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and Abilities Knowledge of EFT policies and procedures Knowledge of appropriate EFT processing, core, teller and documentation storage systems Knowledge of accounting, balancing, banking and electronic transaction processing Ability to work on multiple tasks without compromising quality Ability to resolve issues with assistance from management Ability to look for ways to help customers without introducing risk to the bank Ability to manage time and meet deadlines in a dynamic and complex environment, while minimizing risk to the bank and maintaining the highest level of customer service Ability to work flexible hours
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)